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yayloh or Narvar, which is the best return management software for your brand?

If you’re at a crossroad and you don’t know which would be the best return management solution for your company, seek no more. You’re in the right place. San Francisco based, Narvar is one of the biggest players in the return management world and a true pioneer. yayloh, on the other hand, is a Stockholm based startup that focuses on return management and delivering an excellent customer experience in the post-purchase journey. Let's see which solution is better for your business.

Let's find out
01

yayloh focuses on return management

Narvar was founded in 2012 by a team with retail and supply chain backgrounds in Enterprise businesses like Apple and Walmart. Their solution has evolved to meet the market’s needs. Still, Narvar’s primary mission is to help enterprise companies have the correct shipment tracking tools to offer their customers a smooth delivery experience. To complement this offering, they developed a return management platform as an add-on.

yayloh has developed a return management software in collaboration with the eCommerce and operations teams of strong DTC brands like Eytys and Understatement. This allows us to be on top of the market's demands. With an agile attitude and a customer-centric approach, we are constantly perfecting our solution to guarantee it is the optimal return management platform for brands and their customers.

02

We have a stronghold in Europe, specifically in France and Scandinavia

Although Narvar has a global presence across the 4 continents, in Europe, they’re only available in the UK, France and Germany, leaving out the Scandinavian market.
It's important to keep in mind that, in Europe, every country’s market is different from the other; especially, when it comes to shipping providers. Most companies rely on national carriers; therefore, having these in place is a must-have to provide a return solution that includes return shipping label generation.
Although yayloh started in Sweden, we are present in France, Germany and Scandinavia and have a broad knowledge of the European market and its regulations. Aside from national carriers, yayloh also has integrations with international shipping carriers, making it more simple and efficient to print shipping labels or even generate QR codes (only in Sweden, for now) and provide accurate tracking information.

03

yayloh pricing is transparent and fair

yayloh strives for a reasonable and fair price following our hassle-free philosophy. We don't punish you for expanding; in fact, we're here to assist you in doing so. We do not base our price on complicated formulas such as the number of shipping labels created or the number of users.

We don't charge for onboarding or integration unless there is any customisation, which we normally avoid jointly to make the process go more smoothly. Customer experience is important to us, and we will always do all in our ability to make your collaboration with us a positive one.

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04

Regardless of your size, yayloh will help you

Our retail experience taught us how challenging it can be for a brand to manage returns and the entire post-purchase experience for large retailers handling millions of orders and small and medium-sized stores. We founded yayloh to help businesses reduce returns and provide an excellent post-purchase experience to boost customer retention.

There is a place for everyone at yayloh, whether you are a solopreneur, a small business, or a worldwide DTC brand. Our onboarding process is free of charge and tailored to your specific requirements.

05

yayloh will help you reduce returns

Narvar is extremely focused on helping enterprise companies have the correct shipment tracking tools to offer their customers a smooth delivery experience. Return management is one of the solutions they offer and they're not too focused on data analytics.  

Based on the requirements of the business, yayloh provides analytics and insights to help you understand returns and the return reasons on a general note and also broken down by product. On top of that, it also displays customer qualitative comments to help you go the extra mile and improve production.

Analytics is a very advantageous feature as it helps brands reduce the return rate by pointing out discrepancies between the product description and customer’s comments. These insights can help fix product descriptions and improve customer retention.

So, which is the best return management software for your business?

If you are an enterprise company looking for a solution that has basic features for returns but covers shipping tracking and a possibility to bundle customers' returns in large logistics hubs, Narvar, might be a good fit for you.

On the other hand, if you’re a fast-growing DTC brand looking for a return expert to create a top-class digital return experience to boost profitability and customer loyalty, yayloh is the return management software you’re looking for.

These brands are already getting results, when will you?

A smarter return process saves time, money, and is better for the planet.

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“yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks."

Wendy Alexandre

Head of CX, Ysé                       

60h

saved on return handling a month

"yayloh has helped decrease incoming return status calls as customers can track the status in real-time."

Fredrika Häyry

CX Manager, Understatement

80%

less customer calls

"yayloh enables us to deliver a best-in-class post-purchase experience with a beautifully-branded digital return."

Louise Reznik

eCommerce Manager, Eytys

4.8/5

Customer satistaction

"With the customer feedback collected by yayloh, we can change product descriptions to decrease returns."

John Wennerberg

Chief Digital Officer, Grandpa

37%

Return rate reduction