Selecting the best return management software for your brand doesn’t have to be difficult. While Aftership is more targeted to enterprise companies, yayloh focuses in DTC brands. Let's break down the differences between both return management platforms to find out which one is better for your business.
Let's find out
Although Afterships' platform also has provision for comments, it requires going a little further into the order to find them. Instead of making customer reviews visible at first glance, Aftership focuses on tracking and shipping options.
As a very customer-centric company, yayloh understands the value of providing a good customer experience. To help support your customer service team, the returns management platform helps you identify a disappointed customer easily. We ensure that customers' comments are visible at a glance during the refund/exchange process, so that it catches the customer support personnel attention. With this information at hand, they can proactively take the necessary steps to reconvert this customer.
Aftership's Returns Center has the provision for a small analytics section for the basic plans. Other advanced features are customisable but charged extra.
yayloh focuses on providing businesses with a better understanding of returns by providing insights on your customers' returns behaviour and products. The analytics section keeps you updated and informed about which brand (for multi-brand eCommerce sites), category and product get the most returns, customer comments, return reasons, etc. These analytics are both qualitative and quantitative in nature.
Aftership has a global presence across all continents. They have 12 shipping carriers integration for returns, which, surprisingly, do not include national shipping carriers like Colissimo (France) or Postnord (Sweden).
Many businesses in these regions need access to these carriers. Aftership recommends an additional subscription to an application under their umbrella known as Postmen for those who need access to more shipping carriers.
In contrast, yayloh started in Sweden and quickly expanded to other European countries like France, Germany and Norway. Apart from international carriers, yayloh has integrations with national shipping carriers like Postnord in Sweden and Colissimo in France, making it more efficient to print shipping labels, and even generate QR codes and provide accurate tracking information.
We wouldn't build the best return management platform if we weren't obsessed with delivering an outstanding customer experience. When you become a yayloh customer, we take care of you whether you're a solopreneur or an international DTC brand. Our onboarding is 100% free and tailored to your needs.
Aftership is a Hong Kong-based company founded in 2011. It initially started within the shipping tracking domain, expanded to package tracking and eventually to Afterships' Return Center, their return management solution. However, the Return Center is only a part of Aftership's ecosystem and is quite limited if used alone.
In contrast, yayloh puts return management at the centre. Our platform has been built by listening closely to new market trends and collaborating with strong DTC brands like Eytys or Understatement. We believe that post-purchase excellence is the road to customer conversion and loyalty, increased team performance and a more sustainable future.
If you are an enterprise company looking for a returns solution that allows you to have more control over the shipment and tracking, then maybe AfterShip would fit your needs better.
On the other hand, if you’re a fast-growing DTC brand looking to improve team productivity and efficiently deliver a top-class digital return experience to boost profitability and customer loyalty with a plug and play solution, yayloh is the return management solution you’re looking for.
A smarter return process saves time, money, and is better for the planet.
Get in touchyayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks.
Wendy Alexandre
Head of CX, Ysé
saved on return handling a month
With yayloh, customer support has halved the time spent on returns. The integration with Gorgias is also a big time-saver for the team
Nesrine Dridi
CS Manager, Balibaris
less time spent on returns
Partnering with yayloh allowed us to have a more direct and controlled channel of communication with our customers.
Joerg Koch
Founder, 032c
Less complain messages on IG
With the customer feedback collected by yayloh, we can change product descriptions to decrease returns.
John Wennerberg
Chief Digital Officer, Grandpa
Return rate reduction
With automation, our team saves countless hours, and our customers have a much more enjoyable experience.
Peder Gulliksson
eCom Manager, Macade Golf
times faster processing returns