We design a world-class digital return experience so that your customers come back to shop in your store again and again. Unfortunately, in commerce like in real life, love does not always happen at first sight. However, by delivering an excellent customer experience during the return process, you can win a customer for life. We're here to support you just do that.
We live and breathe to reduce online returns and their massive impact on our planet and on your P&L. We're excited to help you reach that exact same goal.
We have seen so many young, fast-growing brands, struggling with their return processes to a point that it was affecting their growth plans and their team morale. We felt it was truly unfair that a digital return process was only accessible for large merchants, able to invest tens of thousands of euros for a solution and spend months implementing it. Customer-centric businesses know the return experience they want to create, but earlier technologies haven’t been able to support them doing so. So we decided to build yayloh. We make it easy, fun and rewarding to manage returns.
John Palm Wennerberg
Chief Digital Officer, GrandpaRead their success story
Customer experience is a big deal to us. We exit to develop a solution that suit our customers needs and we would go the extra mile for them.
Best ideas are a blend and amalgamation of multiple perspectives. Whether you're starting or experienced, your ideas matter at yayloh!
We're curious, ambitious and permanent learners. We welcome different opinions and feedback to continue evolving individually and as a team.
What happens when we fall? We pick ourselves up, understand where we went wrong, and move on to the next thing. Persistence is everything!
Even though, let's be honest, work is work, yayloh provides a fun and positive space where everyone feels included and where diversity is happily welcomed.
When empowered to be our unique selves, we are happier, more confident in our abilities and more comfortable sharing our talents.
A smarter return process saves time, money, and is better for the planet.Request a demo
“yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks."
Head of CX, Ysé
saved on return handling a month
"yayloh has helped decrease incoming return status calls as customers can track the status in real-time."
CX Manager, Understatement
less customer calls
"yayloh enables us to deliver a best-in-class post-purchase experience with a beautifully-branded digital return."
eCommerce Manager, Eytys
"With the customer feedback collected by yayloh, we can change product descriptions to decrease returns."
Chief Digital Officer, Grandpa
Return rate reduction