How much do you charge for shipping label generation?
We do not charge extra for shipping labels and the rates will be based on your contracts. We rely on your existing contracts with shipping providers to generate return shipping labels. This means that we will connect directly to your shipping providers through API to create return shipping labels on your behalf. Invoicing of the shipping costs will go as usual directly from your shipping provider (or your 3PL, if they are the ones owning the contract).
How does yayloh invoice?
At the moment we invoice quarterly in advance. We aim to make the process more convenient as we grow.
What happens if the number of returns exceeds the limit per plan?
Our pricing plans are specially thought out to help you grow your business without worrying about exceeding certain limits. We will only charge you extra if your number of returns exceed the fixed number for the plan at the end of 12 months. Based on your plan, we will charge you extra for every 10 additional returns.
What happens if I wish to cancel?
If you wish to cancel your subscription, you will be required to provide a 3 months notice before the end of your contract.
Are there any integration and set-up cost?
Integration and setup costs are included, if you are using one of the most commonly used CMS platforms (i.e. Shopify, Magento, Centra and Woocommerce). However, a quote for the cost of integration with other ecommerce platform can be provided. If you’re interested in learning more about this, please, please reach out.
Is my data safe?
Yes, we manage and store your data following the GDPR guidelines. We also have Data Processing Agreements (DPA) in place to provide another layer of data security. All our servers are located in Europe.
Is there a limit to the number of users that can use the platform?
No, there is no limitation on the number of users from your company to use yayloh return management platform.
Which shipping carriers do you cover?
yayloh integrates with the following shipping carriers: Fedex, Colissimo, Mondial Relay, UPS, DHL, PostNord, DPD, Bring, GLS, TNT, Posti, Best, Brink, and many more.
What do we need to do to get started?
Once we have decided which features and integrations you need we will give you the best offer and we sign a Service Agreement. Then we kick off the onboarding.
How long does the onboarding take?
It takes between 1 to 4 weeks, depending on the complexity of your systems and set-up. We start by connecting to your OMS to import orders and customising your return flow to match your return policy. In parallel we set-up carriers integrations to generate return labels. When everything is set we do a short training and testing session with your team to make sure everyone feels comfortable with the new return flow. On your team side you should plan between 5 to 10h of work, rest is on us!