yayloh integration with Klaviyo allows further personalization on your email return flow to take your brand and customer experience to the next level.
Customise the return email flow to a greater extent
yayloh automatically creates an event in Klaviyo for each return registered. In Klaviyo, you can automate, segment and customise targeted emails using the created event.
Build return confirmation emails depending on the customer's return type, language and geographic location. For example, you can set up different email flows for Sweden-based customers depending on their language, return type and the need for return labels.
More design freedom
yayloh already allows you to customise the return confirmation email to your brand guidelines, but the integration with Klaviyo takes it one step forward.
With Klaviyo's design platform, you can customise the return flow emails to your specific needs and requirements and use yayloh's return and customer information if needed.
Much more segmentation
You can use a return request event in Klaviyo to run segmented email campaigns. For example, reaching out to all customers who returned particular products, contacting serial returners or sending a return survey to understand your customers’ opinions on the whole process.
Send different emails based on the return type
A customer that processes a claim needs different attention than someone that asks for a refund or an exchange. With yayloh and Klaviyo integration, you can segment customers based on their return type and cater more personalised responses to match their needs and expectations. If you'd like to learn more about this specific feature, our case study on Swedish Stockings explains how the brand makes the most out of yayloh integration with Klaviyo.
All return operations and information automatically updates across both platforms to smoothen the return process and allow for better team collaboration.
Based on your brand’s return policy, you can use yayloh return management platform to process all returns, exchanges, claims and warranty requests sent by your customers.
If Shopify is your master of stock, yayloh streamlines the process by allowing restock of all returned items while processing the refund/store credit. Time-saving at its best!
If you’re a Shopify Plus merchant or you have multiple Shopify Stores yayloh platform will sync with each store separately, offer an individual return process per Shopify Store but a single back office access for more convenience!
Boost customer loyalty and simplify exchanges by allowing your customers to choose their desired return option. The integration with yayloh allows sending store credit and gift cards directly from the return management platform.
A joyful digital return experience for your customers . No more paper, no frantic emails, no stress
Boost customer support performance with a collaborative return ticketing system
Automate shipping label generation, multiple carriers can be used depending on the market
Allow customers to sit back and relax with a return tracking page and SMS notifications
Receive real-time updates on warehouse inspection status, avoiding back and forth emails
Collect all return data provided by customers in a structured way and use it to reduce returns
Increase retention by giving your customers more return options to stay connected to your brand.
Increase customer loyalty by offering your customers the flexibility of returning online orders in-store.