Claim Management
Increase your customer trust and streamline your operations with yayloh’s Claim Management Process. Ensure fast resolutions, happy customers, and lasting loyalty.
Let yayloh help you
Increase your Brand with a Effortless Claim Management
Managing claims efficiently protects your brand reputation, ensures customer satisfaction, and reduces operational headaches. When return issues arise — like defective, missing, or wrong items — a smooth claim process builds trust.
Automatic workflows help your team have a clear focus, retain time and have a clear backlogs of all the operations. Capturing detailed claim reasons and free-text comments, help staying efficient and informed.
A Smart Claim Workflow
Customers submit claims through a fully branded form on the merchant’s return portal, powered by yayloh. They choose an outcome — refund, exchange, or store credit — and receive real-time updates via email or SMS with a live tracking page.
Merchants configure custom business rules to automate approvals, generate shipping labels or QR codes, and streamline team workflows.
Gain Control and Growth
Retailers gain speed, structure, and insight. All claims are handled in one place, with order details, evidence, and resolution history linked.
yayloh automates actions like creating new orders or issuing gift cards during exchanges, helping retain revenue.
With deep integrations across carriers and warehouse systems, brands resolve claims faster and scale support without added overhead.
Improve Customer Expectations
Customers enjoy a smooth and guided journey when submitting claims. They never need to contact support to ask for updates — the live tracking page provides real-time status and clear next steps. This transparency and speed improves satisfaction and elevate the total experience, and strengthens loyalty by showing the brand listens and acts quickly.
Build a strategic value
Beyond operations, claim data reveals patterns in product flaws, fulfillment issues, and carrier problems. The first-hand insight provided by yayloh are a key for success.
Brands not only reduce future claims but gain the insights to improve quality, customer experience, and operational KPIs.
Explore yayloh’s
other capabilities
Increase customer satisfaction and convert 30% refunds into revenue with yayloh’s advanced exchange feature.
Gaining new customers is important, but retaining existing customers is fundamental. And at yayloh, we follow this philosophy 110% with yayloh VIP Segments feature.
With yayloh you can customize your workflows according to your return policy (return window, refund fees), the level of automation you want to implement and your logistics set-up (shipping carriers, warehouses)
Return shipping and logistics are a pain point for most e-retailers. It blocks you from optimizing and streamlining operations. At yayloh, we have mastered the art of reverse logistics.
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Throughout the years, we've observed the challenges many fashion brands face when scaling globally, particularly when it comes to reverse logistics...
As a return management solution exclusively dedicated to fashion, our mission is to significantly reduce the carbon footprint emissions of direct-to-consumer fashion brands. ..
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In case you have physical stores as well as your online store, yayloh provides you with a in-store returns solution.
Make a well-thought choice.
