Increase your customer trust and streamline your operations with yayloh’s Claim Management Process. Ensure fast resolutions, happy customers, and lasting loyalty.
Managing claims efficiently protects your brand reputation, ensures customer satisfaction, and reduces operational headaches. When return issues arise — like defective, missing, or wrong items — a smooth claim process builds trust.
Automatic workflows help your team have a clear focus, retain time and have a clear backlogs of all the operations. Capturing detailed claim reasons and free-text comments, help staying efficient and informed.
Customers submit claims through a fully branded form on the merchant’s return portal, powered by yayloh. They choose an outcome — refund, exchange, or store credit — and receive real-time updates via email or SMS with a live tracking page.
Merchants configure custom business rules to automate approvals, generate shipping labels or QR codes, and streamline team workflows.
Retailers gain speed, structure, and insight. All claims are handled in one place, with order details, evidence, and resolution history linked.
yayloh automates actions like creating new orders or issuing gift cards during exchanges, helping retain revenue.
With deep integrations across carriers and warehouse systems, brands resolve claims faster and scale support without added overhead.
Customers enjoy a smooth and guided journey when submitting claims. They never need to contact support to ask for updates — the live tracking page provides real-time status and clear next steps. This transparency and speed improves satisfaction and elevate the total experience, and strengthens loyalty by showing the brand listens and acts quickly.
Beyond operations, claim data reveals patterns in product flaws, fulfillment issues, and carrier problems. The first-hand insight provided by yayloh are a key for success.
Brands not only reduce future claims but gain the insights to improve quality, customer experience, and operational KPIs.
Make a well-thought choice.