As a return management solution exclusively dedicated to fashion, our mission is to significantly reduce the carbon footprint emissions of direct-to-consumer fashion brands. We have meticulously crafted a tailored analytics section with first-hand return insights to meet the specific needs of global DTC fashion brands that go beyond primary return reasons.
By collecting and structuring customer feedback, yayloh helps you deliver better customer service while reducing returns to ultimately boost profitability and sustainability.
Don’t stop at standard return reasons. We collect secondary data based on keywords and comments for you in order to have a brighter picture.
Get an overview in a wink of an eye to constantly monitor your return and exchange rate.
But, you can dig deeper and get access to data at product SKU level, return rate and return reasons per market, per category and much more! For even more in-depth insights, you can create your own custom categories and use them to block or analyse returns data for specific products.
Be on top of your cashflow management and plan inventory ahead with our pre-build financial datasets. You can check how fast your warehouse team is at inspecting returns and how efficient your customer service team is at processing them.
We know you sometimes like to cook your own recipe, so we'll always let you download the datasets in CVS format. You can also connect yayloh directly with your BI tool.
Increase customer satisfaction and convert 30% refunds into revenue with yayloh’s advanced exchange feature.
Enhance your return process by retaining revenue and encouraging your customers to purchase again with you thanks to having store credits as an option to refunds.
Gaining new customers is important, but retaining existing customers is fundamental. And at yayloh, we follow this philosophy 110% with yayloh VIP Segments feature.
Return shipping and logistics are a pain point for most e-retailers. It blocks you from optimizing and streamlining operations. At yayloh, we have mastered the art of reverse logistics.
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Throughout the years, we've observed the challenges many fashion brands face when scaling globally, particularly when it comes to reverse logistics...
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In case you have physical stores as well as your online store, yayloh provides you with a in-store returns solution.
With yayloh you can customize your workflows according to your return policy (return window, refund fees), the level of automation you want to implement and your logistics set-up (shipping carriers, warehouses)
Make a well-thought choice.
