As the number of returns increases, having a robust return management software proves to be very beneficial. It streamlines the post-purchase process and collects return data to help you reduce returns, whilst having a great impact on customer experience and LTV.
When choosing a return management platform we recommend identifying your brand's main objectives and, consequently, the must-have features needed to achieve them. At the end it comes down to each brand's needs, but here's a list of some of the features to have in mind:
Integration with your tech stack
Return management automation features
Market focus (e.g. marketplace or DTC brands)
Pricing and how it will scale
Product roadmap and vision
Ability to support your international expansion