If you're looking for a solution to manage your store's returns and you don't know whether to get SaaS return management software or create an in-house custom development software, you're in the right place. To help you decide on the best solution for your brand, we're going to guide you through the main differences between a SaaS Return Management solution, like yayloh, and a Custom Software Development.
Let's find out
If you can find what you need with a return management software that can adapt and change according to the growth and evolution of your business, why opt for something else? yayloh seamlessly integrates with the eCommerce ecosystem of apps and is constantly working on new integrations and developing new features to ensure that we can support our customers' growth.
On the other end a custom software development is 100% customisable. Therefore if your business model is constantly changing and requires a highly customised solution, this might better meet your needs. However, keep in mind that if you change one piece of your tech stack, you might need to spend more money adapting to the custom development software. On top of that, adding a new feature or integration will always come at an extra cost.
yayloh requires a low upfront investment, and both the IT infrastructure maintenance and the hardware and software updates are our responsibility. It is ideal for a small and mid-sized business without a big budget to spend on complex software. We strive for a reasonable and fair price following our hassle-free philosophy. We do not base our price on complicated formulas, and we don't charge for onboarding or integration unless there is any customisation that is not highly recommended so that the process goes as smoothly as possible.
On the other side, custom software development can be expensive, and all the maintenance costs are on you. If your business is large and there is enough money and resources to invest in software development, custom software might be the right option.
The time it takes for your team to brief the developer, write features descriptions, and perform running tests should not be underestimated.
At yayloh, we developed a straightforward solution to plug and play with your existing technology easily. User-friendly, with no complex set-up rules nor hours of training needed, yayloh can be implemented in a matter of days or even hours.
On the other hand, custom software takes a long time to be scoped and developed. Do you have time to allocate to this project?
yayloh is an expert in the field. On top of our IT knowledge about the return flow, we also know the best practices in the industry. If you have no internal IT team or employee with IT skills, choosing a SaaS solution should be a no brainer. Here you can find a partner to help you with your business.
However, developing custom software can be an alternative if you have an in-house IT team or an employee with a strong IT background.
yayloh stores your business data on the cloud. You can access it anytime, no matter where you are. Different analytics dashboards collect and study the data collected, which you can easily download as a CVS document.
Even though your business does not own the data, as would be the case if you opted for a custom development solution, yayloh allows you to have control over it. In addition, data security and database maintenance is on us; you just have to sit and relax.
Most web agencies with whom we collaborate opt for SaaS because it is not efficient for their clients to develop their own software. Therefore, the most customer-centric brands, who strive to deliver the best service and partner ecosystem, choose yayloh.
A smarter return process saves time, money, and is better for the planet.
Get in touchyayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks.
Wendy Alexandre
Head of CX, Ysé
saved on return handling a month
yayloh has helped decrease incoming return status calls as customers can track the status in real-time."
Fredrika Häyry
CX Manager, Understatement
less customer calls
yayloh enables us to deliver a best-in-class post-purchase experience with a beautifully-branded digital return.
Louise Reznik
eCommerce Manager, Eytys
Customer satistaction
With the customer feedback collected by yayloh, we can change product descriptions to decrease returns.
John Wennerberg
Chief Digital Officer, Grandpa
Return rate reduction