Discovering SysterP: Love for Beauty and Exploration
SysterP is a Swedish jewelry brand renowned for its clean and timeless designs crafted from 100% recycled silver. Founded by two sisters, the brand blends Scandinavian minimalism with global influences, offering elegant and versatile pieces. Their collection includes necklaces, earrings, bracelets, charms, and rings, available in silver and 18k gold-plated silver. Committed to sustainability and ethical production, SysterP ensures fair working conditions and eco-friendly practices, from the sourcing of the metals to the stones and the production process.
Their jewelry is designed to empower individuals, making them feel confident and radiant. Available at their own stores, online and at select retailers, SysterP provides high-quality accessories for everyday wear and special occasions.
Putting customer experience and sustainability at the core, SysterP aim to make sure every return is handled smoothly and that damaged products material is reused in production.
Addressing the Challenges: Streamlining Returns and Claims management
As a jewellery brand, SysterP deals with two distinct types of returns: standard returns—such as refunds and exchanges—and claims. Claims account for a significant portion of their returns and pose unique challenges. Each piece holds material value, and many returned items are reused, with silver being melted down and transformed into new designs. This makes every return critical—both financially and sustainably.
Managing these returns required careful quality control and warehouse processes. Each item had to be tracked, verified, and inspected to ensure it was legitimate and in good condition. Identifying the sender, checking for fraudulent claims, and logging return reasons were all done manually—making the process sensitive, time-consuming, and prone to error.
The customer service team in particular, spent a significant amount of time verifying returns, chasing information, and responding to repetitive queries. This diverted resources from high-value tasks and drove up operational costs.
SysterP needed a secure, streamlined way to manage claims—one that would reduce the risk of fraud, speed up internal processes, and ensure a premium experience for every customer.
A Carefully Molded Solution
yayloh provides SysterP with a comprehensive solution to manage their returns and claims processes more efficiently. yayloh streamlines the management of customer claims—such as damaged or defective items—by integrating them into its digital returns platform.
Customers initiate returns or claims through a user-friendly and fully branded online portal, providing necessary details like reason for the return, and supporting photos for the claims.
yayloh then automatically generates a ticket in the merchant's dashboard, categorizing it appropriately as return, claim or exchange. The returns and exchange are automated, giving the customer an acknowledgment email and the label, while claims they send only the acknowledgment email and not the label. This automation reduces the need for manual data entry and minimizes the risk of errors.
After SysterP process these claims within the platform, they decide on the appropriate resolution and check the validity of the claim before sending a return label, alternatively clients can also ask for store credits or refund. yayloh facilitates the execution of refunds, exchanges, or issuance of store credits, updating inventory and customer records accordingly. Throughout the process, customers receive automated updates, including confirmation emails and tracking information if applicable.
yayloh's new claims flow ensures that customers receive quick and smooth assistance in case of a claim, while also making the handling process really efficient.
From Hassle to Harmony: Transforming SysterP’s Returns
By integrating yayloh, SysterP's exchange process is seamlessly managed through a fully branded digital return platform, transforming a manual, time-intensive task into an efficient, automated experience.
With yayloh, they drastically reduced the need for manual intervention—freeing up internal resources and ensuring faster, more reliable return handling. The return process, while automated, remained highly customer-centric. Customers could easily submit returns through a branded portal, while the team benefited from clear, structured workflows.
The Customer Support Team also have all of this information on their fingertips, with no need to switch between different platforms and avoiding data merging and synchronizing. This automation also improved quality control and cut internal handling time by 50%. Errors decreased, customer trust increased, and the overall return experience became smoother for both the team and their customers.
By adopting a seamless, automated return process, they not only improved efficiency but also reinforced their commitment to delivering top-tier service. With a robust and integrated return solution, SysterP laid the foundation for long-term brand growth and stronger customer loyalty.
Turning Returns into Growth: A Step Forward
SysterP’s partnership with yayloh transformed a slow, manual return process into a smooth, digital experience. The new system benefits both customers and SysterP team—reducing errors, saving time, and improving the level customer service.
yayloh and SysterP laid the foundation for long-term growth and a more seamless, customer-focused experience.
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