Case Studies

Syster P’s Unique Gem: how yayloh Tailors Every Experience

Understatement is an underwear brand that empowers women

Discovering SysterP: Love for Beauty and Exploration

SysterP is a Swedish jewelry brand renowned for its clean and timeless designs crafted from 100% recycled silver. Founded by two sisters, the brand blends Scandinavian minimalism with global influences, offering elegant and versatile pieces. Their collection includes necklaces, earrings, bracelets, charms, and rings, available in silver and 18k gold-plated silver. Committed to sustainability and ethical production, SysterP ensures fair working conditions and eco-friendly practices, from the sourcing of the metals to the stones and the production process.

Their jewelry is designed to empower individuals, making them feel confident and radiant. Available at their own stores, online and at select retailers, SysterP provides high-quality accessories for everyday wear and special occasions.

Putting customer experience and sustainability at the core, SysterP aim to make sure every return is handled smoothly and that damaged products material is reused in production.

SysterP is renowned for their clean and timeless designs

Addressing the Challenges: Streamlining Returns and Claims management

As a jewellery brand, SysterP deals with two distinct types of returns: standard returns—such as refunds and exchanges—and claims. Claims account for a significant portion of their returns and pose unique challenges. Each piece holds material value, and many returned items are reused, with silver being melted down and transformed into new designs. This makes every return critical—both financially and sustainably.

Managing these returns required careful quality control and warehouse processes. Each item had to be tracked, verified, and inspected to ensure it was legitimate and in good condition. Identifying the sender, checking for fraudulent claims, and logging return reasons were all done manually—making the process sensitive, time-consuming, and prone to error.

The customer service team in particular, spent a significant amount of time verifying returns, chasing information, and responding to repetitive queries. This diverted resources from high-value tasks and drove up operational costs.

SysterP needed a secure, streamlined way to manage claims—one that would reduce the risk of fraud, speed up internal processes, and ensure a premium experience for every customer.

SysterP digital return form with yayloh

A Carefully Molded Solution

yayloh provides SysterP with a comprehensive solution to manage their returns and claims processes more efficiently. yayloh streamlines the management of customer claims—such as damaged or defective items—by integrating them into its digital returns platform.

Customers initiate returns or claims through a user-friendly and fully branded online portal, providing necessary details like reason for the return, and supporting photos for the claims.

yayloh then automatically generates a ticket in the merchant's dashboard, categorizing it appropriately as return, claim or exchange. The returns and exchange are automated, giving the customer an acknowledgment email and the label, while claims they send only the acknowledgment email and not the label. This automation reduces the need for manual data entry and minimizes the risk of errors.

After SysterP process these claims within the platform, they decide on the appropriate resolution and check the validity of the claim before sending a return label, alternatively clients can also ask for store credits or refund. yayloh facilitates the execution of refunds, exchanges, or issuance of store credits, updating inventory and customer records accordingly. Throughout the process, customers receive automated updates, including confirmation emails and tracking information if applicable.

Automatic Ticket Generation Powered by yayloh

yayloh's new claims flow ensures that customers receive quick and smooth assistance in case of a claim, while also making the handling process really efficient.

Hanna Holmberg
Head of Marketing

From Hassle to Harmony: Transforming SysterP’s Returns

By integrating yayloh, SysterP's exchange process is seamlessly managed through a fully branded digital return platform, transforming a manual, time-intensive task into an efficient, automated experience.

With yayloh, they drastically reduced the need for manual intervention—freeing up internal resources and ensuring faster, more reliable return handling. The return process, while automated, remained highly customer-centric. Customers could easily submit returns through a branded portal, while the team benefited from clear, structured workflows.

The Customer Support Team also have all of this information on their fingertips, with no need to switch between different platforms and avoiding data merging and synchronizing. This automation also improved quality control and cut internal handling time by 50%. Errors decreased, customer trust increased, and the overall return experience became smoother for both the team and their customers.

By adopting a seamless, automated return process, they not only improved efficiency but also reinforced their commitment to delivering top-tier service. With a robust and integrated return solution, SysterP laid the foundation for long-term brand growth and stronger customer loyalty.

Digital Platform by yayloh

Turning Returns into Growth: A Step Forward

SysterP’s partnership with yayloh transformed a slow, manual return process into a smooth, digital experience. The new system benefits both customers and SysterP team—reducing errors, saving time, and improving the level customer service.

yayloh and SysterP laid the foundation for long-term growth and a more seamless, customer-focused experience.

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Save countless hours with yayloh

How it works

Related Content

blog thumbnail picture

How to choose the Best 3PL for Your Fashion Brand

Choosing the right 3PL for your fashion brand can be challenging. If you're not sure where to start, these tips will help you make the correct choice.

blog thumbnail picture

How Villoid uses yayloh’s Nudge to Cut Return Rates

By identifying recurring sizing issues and automating sizing recommendations on product pages, Villoid reduces return rates, saves time and improves customer experience.

blog thumbnail picture

yaylive Ep.1: Build a successful DTC brand with Sebastian Öhrn from Myrqvist

The first episode of yaylive, the loyalty podcast for DTC brands welcomes Sebastian Öhrn, founder of Myrqvist, a handcrafted shoe brand ready to disrupt the traditional business model by selling direct-to-consumer.

Case Studies

Syster P’s Unique Gem: how yayloh Tailors Every Experience

Industry:
Jewelry
CMS:
Integration:
Date:
May 2025
Author:
Matteo Marrocco

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Discovering SysterP: Love for Beauty and Exploration

SysterP is a Swedish jewelry brand renowned for its clean and timeless designs crafted from 100% recycled silver. Founded by two sisters, the brand blends Scandinavian minimalism with global influences, offering elegant and versatile pieces. Their collection includes necklaces, earrings, bracelets, charms, and rings, available in silver and 18k gold-plated silver. Committed to sustainability and ethical production, SysterP ensures fair working conditions and eco-friendly practices, from the sourcing of the metals to the stones and the production process.

Their jewelry is designed to empower individuals, making them feel confident and radiant. Available at their own stores, online and at select retailers, SysterP provides high-quality accessories for everyday wear and special occasions.

Putting customer experience and sustainability at the core, SysterP aim to make sure every return is handled smoothly and that damaged products material is reused in production.

SysterP is renowned for their clean and timeless designs

Addressing the Challenges: Streamlining Returns and Claims management

As a jewellery brand, SysterP deals with two distinct types of returns: standard returns—such as refunds and exchanges—and claims. Claims account for a significant portion of their returns and pose unique challenges. Each piece holds material value, and many returned items are reused, with silver being melted down and transformed into new designs. This makes every return critical—both financially and sustainably.

Managing these returns required careful quality control and warehouse processes. Each item had to be tracked, verified, and inspected to ensure it was legitimate and in good condition. Identifying the sender, checking for fraudulent claims, and logging return reasons were all done manually—making the process sensitive, time-consuming, and prone to error.

The customer service team in particular, spent a significant amount of time verifying returns, chasing information, and responding to repetitive queries. This diverted resources from high-value tasks and drove up operational costs.

SysterP needed a secure, streamlined way to manage claims—one that would reduce the risk of fraud, speed up internal processes, and ensure a premium experience for every customer.

SysterP digital return form with yayloh

A Carefully Molded Solution

yayloh provides SysterP with a comprehensive solution to manage their returns and claims processes more efficiently. yayloh streamlines the management of customer claims—such as damaged or defective items—by integrating them into its digital returns platform.

Customers initiate returns or claims through a user-friendly and fully branded online portal, providing necessary details like reason for the return, and supporting photos for the claims.

yayloh then automatically generates a ticket in the merchant's dashboard, categorizing it appropriately as return, claim or exchange. The returns and exchange are automated, giving the customer an acknowledgment email and the label, while claims they send only the acknowledgment email and not the label. This automation reduces the need for manual data entry and minimizes the risk of errors.

After SysterP process these claims within the platform, they decide on the appropriate resolution and check the validity of the claim before sending a return label, alternatively clients can also ask for store credits or refund. yayloh facilitates the execution of refunds, exchanges, or issuance of store credits, updating inventory and customer records accordingly. Throughout the process, customers receive automated updates, including confirmation emails and tracking information if applicable.

Automatic Ticket Generation Powered by yayloh

yayloh's new claims flow ensures that customers receive quick and smooth assistance in case of a claim, while also making the handling process really efficient.

Hanna Holmberg
Head of Marketing

From Hassle to Harmony: Transforming SysterP’s Returns

By integrating yayloh, SysterP's exchange process is seamlessly managed through a fully branded digital return platform, transforming a manual, time-intensive task into an efficient, automated experience.

With yayloh, they drastically reduced the need for manual intervention—freeing up internal resources and ensuring faster, more reliable return handling. The return process, while automated, remained highly customer-centric. Customers could easily submit returns through a branded portal, while the team benefited from clear, structured workflows.

The Customer Support Team also have all of this information on their fingertips, with no need to switch between different platforms and avoiding data merging and synchronizing. This automation also improved quality control and cut internal handling time by 50%. Errors decreased, customer trust increased, and the overall return experience became smoother for both the team and their customers.

By adopting a seamless, automated return process, they not only improved efficiency but also reinforced their commitment to delivering top-tier service. With a robust and integrated return solution, SysterP laid the foundation for long-term brand growth and stronger customer loyalty.

Digital Platform by yayloh

Turning Returns into Growth: A Step Forward

SysterP’s partnership with yayloh transformed a slow, manual return process into a smooth, digital experience. The new system benefits both customers and SysterP team—reducing errors, saving time, and improving the level customer service.

yayloh and SysterP laid the foundation for long-term growth and a more seamless, customer-focused experience.

50%
less time spent handling claims
5/5
Customer satisfaction rating

Make a well-thought-out choice.

Ready to streamline your return process with yayloh?

Schedule a demo
one plan. TAILORED TO YOUR NEEDS.

Starting at $60 USD a month.

We want to provide you with the fairest offer possible based on your features and integrations needs. If you are a Shopify merchant, start now by downloading our app on the Shopify App Store.

See what yayloh can do for you

Tell us a little bit more about yourself and we will show you how yayloh can help you spend less time managing returns and generate more revenue with a customer centric return process.
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

By clicking “Book a call”, you agree to our Terms of Service and Privacy Policy.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
X