With yayloh return data directly available in Gorgias back office, offer a seamless return experience to your team and customers.
No more return emails but a digital return form
Instead of asking your customer to write an email to your customer service team, give them the freedom to request a return anytime, anywhere. Free up your customer service team by automating return confirmation emails together with return shipping labels. Cherry on the cake, yayloh can even send custom invoices automatically when required.
Reconvert disappointed customers
If a customer got disappointed, they now got a chance to share it by leaving a comment on yayloh return from.
Your customer service team would see that at a glance in yayloh's back office. From there, they can create a ticket to Gorgias in one click.
By proactively taking care of customers and giving them a personalised experience, your retention metrics will go up!
Access return information in Gorgias
To answer "where is my return" questions, your team will not have to leave Gorgias' back office. With yayloh return information directly available at a fingertip, tickets will close faster, and customer satisfaction will skyrocket!
Cater personalised shopping experiences
Now that your team will have access to all shopping and return information in the same place, if a customer reaches out on the chat while shopping, you have a chance to truly offer them a personalised experience.
Maybe the last time they bought a shirt, they returned it because the size was too small. When you restock bigger sizes, you can let them know. That's an excellent way to boost customer loyalty 😉
All return operations and information automatically updates across both platforms to smoothen the return process and allow for better team collaboration.
Based on your brand’s return policy, you can use yayloh return management platform to process all returns, exchanges, claims and warranty requests sent by your customers.
If Shopify is your master of stock, yayloh streamlines the process by allowing restock of all returned items while processing the refund/store credit. Time-saving at its best!
If you’re a Shopify Plus merchant or you have multiple Shopify Stores yayloh platform will sync with each store separately, offer an individual return process per Shopify Store but a single back office access for more convenience!
Boost customer loyalty and simplify exchanges by allowing your customers to choose their desired return option. The integration with yayloh allows sending store credit and gift cards directly from the return management platform.
A joyful digital return experience for your customers . No more paper, no frantic emails, no stress
Boost customer support performance with a collaborative return ticketing system
Automate shipping label generation, multiple carriers can be used depending on the market
Allow customers to sit back and relax with a return tracking page and SMS notifications
Receive real-time updates on warehouse inspection status, avoiding back and forth emails
Collect all return data provided by customers in a structured way and use it to reduce returns
Increase retention by giving your customers more return options to stay connected to your brand.
Increase customer loyalty by offering your customers the flexibility of returning online orders in-store.