yayloh & Gorgias

Resolve return related tickets faster and better

With yayloh return data directly available in Gorgias back office, offer a seamless return experience to your team and customers.

What does yayloh integration with Gorgias allow you to do?


No more return emails but a digital return form

Instead of asking your customer to write an email to your customer service team, give them the freedom to request a return anytime, anywhere. Free up your customer service team by automating return confirmation emails together with return shipping labels. Cherry on the cake, yayloh can even send custom invoices automatically when required.


Reconvert disappointed customers

If a customer got disappointed, they now got a chance to share it by leaving a comment on yayloh return from.

Your customer service team would see that at a glance in yayloh's back office. From there, they can create a ticket to Gorgias in one click.  

By proactively taking care of customers and giving them a personalised experience, your retention metrics will go up!


Access return information in Gorgias

To answer "where is my return" questions, your team will not have to leave Gorgias' back office. With yayloh return information directly available at a fingertip, tickets will close faster, and customer satisfaction will skyrocket!


Cater personalised shopping experiences

Now that your team will have access to all shopping and return information in the same place, if a customer reaches out on the chat while shopping, you have a chance to truly offer them a personalised experience.

Maybe the last time they bought a shirt, they returned it because the size was too small. When you restock bigger sizes, you can let them know. That's an excellent way to boost customer loyalty 😉

Full synchronization between both platforms

All return operations and information automatically updates across both platforms to smoothen the return process and allow for better team collaboration.

Control the entire return process

Based on your brand’s return policy, you can use yayloh return management platform to process all returns, exchanges, claims and warranty requests sent by your customers.

Restock returned items

If Shopify is your master of stock, yayloh streamlines the process by allowing restock of all returned items while processing the refund/store credit. Time-saving at its best!

Multi-store set up

If you’re a Shopify Plus merchant or you have multiple Shopify Stores yayloh platform will sync with each store separately, offer an individual return process per Shopify Store but a single back office access for more convenience!

Increase retention with store credits

Boost customer loyalty and simplify exchanges by allowing your customers to choose their desired return option. The integration with yayloh allows sending store credit and gift cards directly from the return management platform.

Supercharge your returns management process

Is your brand already using Gorgias?

Unlock the full potential with yayloh

More available features

Digital Return Form

A joyful digital return experience for your customers . No more paper, no frantic emails, no stress

Return Management Platform

Boost customer support performance with a collaborative return ticketing system

Shipping label generation

Automate shipping label generation, multiple carriers can be used depending on the market

Tracking page

Allow customers to sit back and relax with a return tracking page and SMS notifications

Warehouse Sync

Receive real-time updates on warehouse inspection status, avoiding back and forth emails

Data Analytics

Collect all return data provided by customers in a structured way and use it to reduce returns

Automated Refunds

Increase retention by giving your customers more return options to stay connected to your brand.

In-Store returns

Increase customer loyalty by offering your customers the flexibility of returning online orders in-store.

These brands are already getting results, when will you?

A smarter return process saves time, money, and is better for the planet.

Get in touch

yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks.

Wendy Alexandre

Head of CX, Ysé                       


saved on return handling a month

With yayloh, customer support has halved the time spent on returns. The integration with Gorgias is also a big time-saver for the team

Nesrine Dridi

Customer Success Manager, Balibaris


less time spent on returns

Partnering with yayloh allowed us to have a more direct and controlled channel of communication with our customers.

Joerg Koch

Founder, 032c


Less complain messages on IG

With the customer feedback collected by yayloh, we can change product descriptions to decrease returns.

John Wennerberg

Chief Digital Officer, Grandpa


Return rate reduction

Book a FREE 30 minute strategy call today!

What will we cover in this FREE call?
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf


times faster processing returns

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