Speed up customer support response and action time
yayloh integration with Zendesk allows you to create a ticket on Zendesk directly from your yayloh dashboard to attend to return requests that require immediate attention.
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Powering the most customer-centric brands
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What does the yayloh and Zendesk integration offer?
No more return emails but a digital return form
Instead of asking your customer to write an email to your customer service team, give them the freedom to request a return anytime, anywhere.
Free up your customer service team by automating return confirmation emails together with return shipping labels. Cherry on the cake, yayloh can even send custom invoices automatically when requiered.
Reconvert disappointed customers
If a customer got disappointed, they now got a chance to share it by leaving a comment on yayloh return from. Your customer service team would see that at a glance in yayloh back office. From there they can create a ticket to Zendesk in one click. By proactively taking care of customers that way and giving them a personalised experience, your retention metrics will go up!
Access return information in Zendesk
When a ticket is created, the return information is directly available on Zendesk. With yayloh return information directly available at a finger tip, tickets will close faster and customer satisfaction will skyrocket!
All return operations and information automatically updates across both platforms to smoothen the return process and allow for better team collaboration.
Based on your brand’s return policy, you can use yayloh return management platform to process all returns, exchanges, claims and warranty requests sent by your customers.
If Shopify is your master of stock, yayloh streamlines the process by allowing restock of all returned items while processing the refund/store credit. Time-saving at its best!
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If you’re a Shopify Plus merchant or you have multiple Shopify Stores yayloh platform will sync with each store separately, offer an individual return process per Shopify Store but a single back office access for more convenience!
Boost customer loyalty and simplify exchanges by allowing your customers to choose their desired return option. The integration with yayloh allows sending store credit and gift cards directly from the return management platform.
Supercharge your returns management process
More available features
A joyful digital return experience for your customers . No more paper, no frantic emails, no stress
Boost customer support performance with a collaborative return ticketing system
Automate shipping label generation, multiple carriers can be used depending on the market
Allow customers to sit back and relax with a return tracking page and SMS notifications
Receive real-time updates on warehouse inspection status, avoiding back and forth emails
Collect all return data provided by customers in a structured way and use it to reduce returns
Increase retention by giving your customers more return options to stay connected to your brand.
Increase customer loyalty by offering your customers the flexibility of returning online orders in-store.
