Resources

Stay on top of all things eCommerce

yaylive Ep.17: Creating a winning content strategy for your DTC brand with Antoine Goret, CMO at Crisp Chat

Episode 17 of yaylive welcomes Antoine Goret, CMO at Crisp Chat to learn how to craft a winning content strategy for your brand that builds brand trust and drives sales.

yaylive Ep.16: Cracking the sustainability paradox: when producing less means growing more with Johan Munck, CEO of Polarn O. Pyret

Episode 15 of yaylive welcomes Johan Munk, CEO of Polarn O. Pyret, to talk about sustainability and everything it entails, from product production, communication, customer experience and brand growth.

yaylive Ep.15: Human touch or chatbot automation, an e-commerce dilemma, with Henrik Fabrin, CEO of Certainly

Episode 15 of yaylive welcomes Henrik Fabrin, CEO of Certainly, a conversational AI for e-commerce. Given his expertise on the topic, we will discuss the impact of conversational AI on brand experience and customer loyalty.

yaylive Ep.14: How to champion commerce everywhere, with Susanne Holmsäter, Nordics Country Lead at Shopify

Episode 14 of yaylive welcomes Susanne Holmsäter, Nordics Country Lead at Shopify. We explore the e-commerce space in the Nordics and discuss the importance of merging physical and online retail to scale a brand.‍

yaylive Ep.13: How to leverage UGC to build a community and drive sales, with Victor Emilson, CEO of ROIROI

Episode 13 of yaylive welcomes Victor Emilson, CEO of ROIROI, an e-commerce agency. We will get to know the interesting world of e-commerce agencies and deep dive into a growing initiative in e-commerce, user-generated content.

yaylive Ep.12: All you need to know to nail your global expansion, with Martin Jensen, CEO of Centra

Episode 12 of yaylive welcomes Martin Jensen, CEO of e-commerce headless platform, Centra, who shares a step-by-step guide to launching a DTC brand and shares insights on how B2B e-commerce can be leveraged to expand globally.

yaylive Ep.11: How to Harness the Superpower of a Strong Brand, with Jonas Skommevik CEO of Grandpa

Episode 11 of yaylive welcomes Jonas Skommevik, CEO of Grandpa, a Swedish brand that goes beyond the concept of a store. The episode explores sustainability, global brand scaling, and building loyal customers for long-term success.

yaylive Ep.10: How to win the race in ecommerce: profitability vs. exponential growth, with Cian Wright from Juni

The tenth episode of yaylive welcomes Cian Wright, Head of Partnerships at Juni, to talk about how to stay on top of your ecommerce store finances and maximising cash flow management

yaylive Ep.9: It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

The ninth episode of yaylive welcomes Emilie and Joakim, founders of Wowservice, a consulting firm centred on the service professions, to discuss the importance of customer service.

yaylive Ep.8: A discussion about caps, inclusivity and brand responsibility, with Asim Khandker, co-founder at Stiksen

The eighth episode of yaylive welcomes Asim Khandker, co-founder of Swedish caps brand, Stiksen, to talk about the environmental and social responsibility duties of brands.

yaylive Ep.7: Drive loyalty by investing in post-purchase experience, with Paloma Truong Head of CX and Intelligence at Miinto

The seventh episode of yaylive welcomes Paloma Truong, Head of Customer Experience and Intelligence at Miinto. With her, we will highlight the importance of customer experience, especially during the post-purchase journey.

yaylive Ep.6: How to foster customer loyalty with email marketing, with Céline Dibert Partnerships Manager at Klaviyo

The sixth episode of yaylive welcomes Céline Dibert, Partnerships Manager at Klaviyo. With Céline, we will deep dive into the power for email marketing and how important segmentation and personalisation are for e-commerce brands.

yaylive Ep.5: The power of co-creation to launch and grow a brand, with John-Ruben Holtback founder of UNNA

The fifth episode of yaylive welcomes John-Ruben, founder of UNNA, a Swedish sportswear. This episode dives deep into the journey before pre-launch and the must-have tools to grow an online store.

yaylive Ep.4: How to increase loyalty with great Customer Support, with Louis, Partnership Manager at Gorgias

The fourth episode of yaylive welcomes Louis, Senior Strategic Partner Manager at Gorgias, to help us navigate how a great customer service is so crucial to drive customer loyalty and give you some concrete tips to stand out from the crowd.

yaylive Ep.3: How to leverage social media to increase retention, with Jemina Pomoell CEO of Astrid Wild

The third episode of yaylive, the loyalty podcast for DTC brands welcomes Jemina Pomoell, CEO and co-founder of Astrid Wild, a Nordic outdoor wear brand designed for female shapes that uses social media to build a community around their brand.

7 steps to streamline your returns process

Struggling with your returns process? Increase customer loyalty and learn how to streamline your returns process with these 7 steps.

8 Best Returns Management Software for eCommerce

Looking for a returns management software for your brand? This list highlights the best platforms and how they compare to help you choose.

What is Returns Management? A Comprehensive Guide

Learn everything you need to know about returns management. ✔︎How it works ✔︎Its importance ✔︎Benefits of an automated process.

Swedish Stockings levels up its returns process with yayloh x Klaviyo

Swedish Stockings digitises the return process with yayloh and, to enhance the brand experience, builds a branded return email flow with its integration with Klaviyo.

House of Dagmar boosts customer engagement during the returns process with yayloh

House of Dagmar was looking for a return management platform that could carry the brand values and positioning and yayloh was able to cover that and much more.

7 strategies for more efficient returns management for cosmetic brands

Returns add an extra layer of complication for e-commerce cosmetic brands. Learn how cosmetic brands can minimise returns, save money, and boost customer loyalty with 7 easy to implement strategies.

Drive customer loyalty with a co-creation programme

Co-creation programs are growing in popularity as they’re highly engaging —they’re one of the best ways to involve customers directly with your brand.

How to use verbatim analysis to build your brand?

Simply put, verbatim is feedback. It is word-for-word what one consumer says or writes. Since it's text (or sometimes voice) how do we collect and analyse it?

Organic vs. Paid Social Media - A Hybrid Strategy

Paid and organic social media is not a one vs the other. For your social media strategy to skyrocket need to work in parallel. Let's see how.

M.Moustache levels up its tech stack with Shopify Plus, Gorgias and yayloh

M.Moustache chooses yayloh to have a more efficient warehouse process and fix customer service pain points. On top of that, the platform integrates Gorgias to boost CS team productivity.

Macade Golf goes global, seamlessly, with yayloh returns management platform

With the overseas expansion handling customs operations became a challenge. After thorough market research they partnered with yayloh because it’s the only solution that automates customs invoices for FedEx.

Stiksen saves hours processing returns with yayloh

After three years in the market, Stiksen found the need to be more effective. yayloh automates operations to help the team save hours of work and offer a more sustainable return process.

Why cash flow management is important for brands

When it comes to running a business, you need to have liquid cash available in order to finance day-to-day operations. To avoid any issues, proper cash flow management is key. Here we share some ways to make sure your piggy bank stays afloat.

The Environmental Impact of eCommerce Returns

More and more brands are stressing the need to reduce their carbon footprint, but few companies realize that returns play a big part in the environmental impact of running an e-commerce business

yayloh integrates with Ongoing WMS to enhance the return process for merchants and 3PLs

yayloh builds an advanced two-way integration with Ongoing WMS to supercharge the return process for merchants and 3PL using both softwares.

Balibaris migrates to Shopify Plus and scales its returns process with yayloh

Balibaris' goal when partnering with yayloh was quite clear: to carry their brand to the digital space by offering a fully digital post-purchase experience to increase customer loyalty and enhance team efficiency.

Delivering a great ecommerce returns experience is crucial for DNVB

As eCommerce deprioritises customer acquisition to focus on growing by betting on customer loyalty and retention, brands have to pay special attention to turning one-time buyers into recurrent customers.

yaylive Ep.2: Power growth with the right payment solution with Benjamin Lang from Mollie

The second episode welcomes Benjamin, Country Manager France at Mollie, a checkout solution that helps companies scale through effortless payment methods.

yaylive Ep.1: Build a successful DTC brand with Sebastian Öhrn from Myrqvist

The first episode of yaylive, the loyalty podcast for DTC brands welcomes Sebastian Öhrn, founder of Myrqvist, a handcrafted shoe brand ready to disrupt the traditional business model by selling direct-to-consumer.

2021 yayloh Recap. The year of big things.

As the year comes to an end and we look back to everything we have achieved at yayloh, there are many reasons to be proud, even though we always want to achieve more.

ANJA boosts customer support performance by digitising the returns process with yayloh

yayloh return management platform allows ANJA Paris to automate the return process and grant its customers a fully digital and branded post-purchase experience.

032c boost brand experience post-purchase with yayloh

The German magazine and apparel brand, 032c, offers a joyful and fully-branded return process that boosts customer loyalty and retention.

Flair delivers a top-notch check-out and returns experience with yayloh

Interview with Clémence Wurtz, founder of Flair Bodysuits, about the journey of a Digital Native Vertical Brand (DNVB) like Flair, and the tools she would recommend to offer a memorable customer experience.

4 reasons why you should digitalise your returns process

More often than not, what distinguishes ordinary and successful brands is the type of return process that the eCommerce brand has in place. If you're thinking to digitalise your brand's return process here ar 4 reasons why to help take that step.

Holzweiler reinforces brand experience post-purchase with yayloh

Holzweiler's store integrates with yayloh to reinforce the brand experience post-purchase.

Checklist for a high performing online store

For a high performing e-commerce store, retailers have to go further from their product to ensure their brand meets the high expectations of today's savvy customers.

Ysé saves 60h/month by automating the return process with yayloh

Ysé partners with yayloh to deliver a top-notch return experience to its customers while putting returns on auto-pilot.

GRANDPA reduces return rate by 63% with yayloh

yayloh return management software helps Grandpa streamline customer service processes and the return rate.

How to write a good return policy

A good return policy page is an great business tool that builds loyalty and trust, and boosts team efficiency.

5 New Year’s Resolutions For Retailers

This is a New year, new me kind of thing. To help retailers tackle the new year we have crafted a list of 5 New Years’ Resolutions (retail edition).

Prepare your eCom store for Christmas returns

Worried about yout eCom store for Christmas returns? In this article we share four tips are easy and fast to implement to help you prepare for Christmas returns

How have customer habits changed during Covid-19

With the Covid-19 scaring away all possible human interaction opportunities, customers' habits have changed.

Shipping towards a Sustainable Future

e-Commerce is soon becoming the first sales channel for more and more retailers globally. The omnichannel ecosystem is soon becoming a new normal amongst the retail community.

Monetising e-commerce returns

In the face of saving dollars, people often forget that there is a currency that can create much more value for them: data

Winning the long game with customer loyalty - An Ecommerce Narrative

Returns are arguably one of the most crucial aspects to retain a disappointed customer and are the most important ingredient for nurturing long-term customer loyalty.

7 steps to streamline your returns process

Struggling with your returns process? Increase customer loyalty and learn how to streamline your returns process with these 7 steps.

8 Best Returns Management Software for eCommerce

Looking for a returns management software for your brand? This list highlights the best platforms and how they compare to help you choose.

What is Returns Management? A Comprehensive Guide

Learn everything you need to know about returns management. ✔︎How it works ✔︎Its importance ✔︎Benefits of an automated process.

7 strategies for more efficient returns management for cosmetic brands

Returns add an extra layer of complication for e-commerce cosmetic brands. Learn how cosmetic brands can minimise returns, save money, and boost customer loyalty with 7 easy to implement strategies.

Drive customer loyalty with a co-creation programme

Co-creation programs are growing in popularity as they’re highly engaging —they’re one of the best ways to involve customers directly with your brand.

How to use verbatim analysis to build your brand?

Simply put, verbatim is feedback. It is word-for-word what one consumer says or writes. Since it's text (or sometimes voice) how do we collect and analyse it?

Organic vs. Paid Social Media - A Hybrid Strategy

Paid and organic social media is not a one vs the other. For your social media strategy to skyrocket need to work in parallel. Let's see how.

Why cash flow management is important for brands

When it comes to running a business, you need to have liquid cash available in order to finance day-to-day operations. To avoid any issues, proper cash flow management is key. Here we share some ways to make sure your piggy bank stays afloat.

The Environmental Impact of eCommerce Returns

More and more brands are stressing the need to reduce their carbon footprint, but few companies realize that returns play a big part in the environmental impact of running an e-commerce business

yayloh integrates with Ongoing WMS to enhance the return process for merchants and 3PLs

yayloh builds an advanced two-way integration with Ongoing WMS to supercharge the return process for merchants and 3PL using both softwares.

Delivering a great ecommerce returns experience is crucial for DNVB

As eCommerce deprioritises customer acquisition to focus on growing by betting on customer loyalty and retention, brands have to pay special attention to turning one-time buyers into recurrent customers.

2021 yayloh Recap. The year of big things.

As the year comes to an end and we look back to everything we have achieved at yayloh, there are many reasons to be proud, even though we always want to achieve more.

4 reasons why you should digitalise your returns process

More often than not, what distinguishes ordinary and successful brands is the type of return process that the eCommerce brand has in place. If you're thinking to digitalise your brand's return process here ar 4 reasons why to help take that step.

Checklist for a high performing online store

For a high performing e-commerce store, retailers have to go further from their product to ensure their brand meets the high expectations of today's savvy customers.

How to write a good return policy

A good return policy page is an great business tool that builds loyalty and trust, and boosts team efficiency.

5 New Year’s Resolutions For Retailers

This is a New year, new me kind of thing. To help retailers tackle the new year we have crafted a list of 5 New Years’ Resolutions (retail edition).

Prepare your eCom store for Christmas returns

Worried about yout eCom store for Christmas returns? In this article we share four tips are easy and fast to implement to help you prepare for Christmas returns

How have customer habits changed during Covid-19

With the Covid-19 scaring away all possible human interaction opportunities, customers' habits have changed.

Shipping towards a Sustainable Future

e-Commerce is soon becoming the first sales channel for more and more retailers globally. The omnichannel ecosystem is soon becoming a new normal amongst the retail community.

Monetising e-commerce returns

In the face of saving dollars, people often forget that there is a currency that can create much more value for them: data

Winning the long game with customer loyalty - An Ecommerce Narrative

Returns are arguably one of the most crucial aspects to retain a disappointed customer and are the most important ingredient for nurturing long-term customer loyalty.

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These brands are already getting results, when will you?

A smarter return process saves time, money, and is better for the planet.

Get in touch

yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks.

Wendy Alexandre

Head of CX, Ysé                       

60h

saved on return handling a month

With yayloh, customer support has halved the time spent on returns. The integration with Gorgias is also a big time-saver for the team

Nesrine Dridi

CS Manager, Balibaris

50%

less time spent on returns

Partnering with yayloh allowed us to have a more direct and controlled channel of communication with our customers.

Joerg Koch

Founder, 032c

80%

Less complain messages on IG

With the customer feedback collected by yayloh, we can change product descriptions to decrease returns.

John Wennerberg

Chief Digital Officer, Grandpa

37%

Return rate reduction

Book a FREE 30 minute strategy call today!

What will we cover in this FREE call?
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

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