Resources

Stay on top of all things eCommerce

How Flair champions its payments and online returns

Interview with Clémence Wurtz, founder of Flair Bodysuits, about the journey and challenges encountered by a Digital Native Vertical Brand (DNVB) like Flair, and the tools she would recommend to offer a memorable customer experience.

4 reasons why you should digitalise your return process

More often than not, what distinguishes ordinary and successful brands is the type of return process that the eCommerce brand has in place. If you're thinking to digitalise your brand's return process here ar 4 reasons why to help take that step.

Holzweiler reinforces brand experience post-purchase with yayloh

Holzweiler's store integrates with yayloh to reinforce the brand experience post-purchase.

Checklist for a high performing online store

For a high performing e-commerce store, retailers have to go further from their product to ensure their brand meets the high expectations of today's savvy customers.

Understament reduces customer calls by 80% with a self-service return process

Understatement's Shopify store integrates with yayloh to deliver an effective paper-less post-purchase experience with QR codes.

Ysé saves 60 hours on return handling a month with yayloh

Ysé partners with yayloh to deliver a top-notch return experience to its customers while putting returns on auto-pilot.

Barkalot excels at post-purchase with yayloh

yayloh helps Barkalot build a joyful brand experience through the post-purchase journey with a digital return process.

Eytys partners with yayloh to boost team performance and increase customer loyalty

yayloh helps Eytys create a fuss-free, beautiful and joyful post-purchase journey for customers and employees.

How GRANDPA used yayloh to reduce customer return rate by 63%

yayloh return management software helps Grandpa streamline customer service processes and reduce returns.

How to write a good return policy

A good return policy page is an great business tool that builds loyalty and trust, and boosts team efficiency.

5 New Year’s Resolutions For Retailers

This is a New year, new me kind of thing. To help retailers tackle the new year we have crafted a list of 5 New Years’ Resolutions (retail edition).

Prepare your eCom store for Christmas returns

Worried about yout eCom store for Christmas returns? In this article we share four tips are easy and fast to implement to help you prepare for Christmas returns

How have customer habits changed during the Covid-19 pandemic

With the Covid-19 scaring away all possible human interaction opportunities, customers' habits have changed.

Shipping towards a Sustainable Future

e-Commerce is soon becoming the first sales channel for more and more retailers globally. The omnichannel ecosystem is soon becoming a new normal amongst the retail community.

Monetizing e-commerce returns

In the face of saving dollars, people often forget that there is a currency that can create much more value for them: data

A Bird in the Hand is worth 5 in the bush - An E-Commerce Narrative

Returns are arguably one of the most crucial aspects to retain a disappointed customer and are the most important ingredient for nurturing long-term customer loyalty.

4 reasons why you should digitalise your return process

More often than not, what distinguishes ordinary and successful brands is the type of return process that the eCommerce brand has in place. If you're thinking to digitalise your brand's return process here ar 4 reasons why to help take that step.

Checklist for a high performing online store

For a high performing e-commerce store, retailers have to go further from their product to ensure their brand meets the high expectations of today's savvy customers.

How to write a good return policy

A good return policy page is an great business tool that builds loyalty and trust, and boosts team efficiency.

5 New Year’s Resolutions For Retailers

This is a New year, new me kind of thing. To help retailers tackle the new year we have crafted a list of 5 New Years’ Resolutions (retail edition).

Prepare your eCom store for Christmas returns

Worried about yout eCom store for Christmas returns? In this article we share four tips are easy and fast to implement to help you prepare for Christmas returns

How have customer habits changed during the Covid-19 pandemic

With the Covid-19 scaring away all possible human interaction opportunities, customers' habits have changed.

Shipping towards a Sustainable Future

e-Commerce is soon becoming the first sales channel for more and more retailers globally. The omnichannel ecosystem is soon becoming a new normal amongst the retail community.

Monetizing e-commerce returns

In the face of saving dollars, people often forget that there is a currency that can create much more value for them: data

A Bird in the Hand is worth 5 in the bush - An E-Commerce Narrative

Returns are arguably one of the most crucial aspects to retain a disappointed customer and are the most important ingredient for nurturing long-term customer loyalty.

Coming soon. Stay tunned!

Yayloh vill lösa e-handlarnas returproblem – med en SaaS-lösning: “Ligger rätt i tiden”

Hennes returtjänst vinner mark i e-handeln – “det bästa alternativet”

These brands are already getting results, when will you?

A smarter return process saves time, money, and is better for the planet.

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“yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks."

Wendy Alexandre

Head of CX, Ysé                       

60h

saved on return handling a month

"yayloh has helped decrease incoming return status calls as customers can track the status in real-time."

Fredrika Häyry

CX Manager, Understatement

80%

less customer calls

"yayloh enables us to deliver a best-in-class post-purchase experience with a beautifully-branded digital return."

Louise Reznik

eCommerce Manager, Eytys

4.8/5

Customer satistaction

"With the customer feedback collected by yayloh, we can change product descriptions to decrease returns."

John Wennerberg

Chief Digital Officer, Grandpa

37%

Return rate reduction