With yayloh, Macade Golf processes international returns 3 times faster. The return management platform automates return label and customs invoice generation.
Get to know Macade Golf
Macade Golf is a Swedish brand focused on golf clothing. Founded in 2019, they produce high-performance clothing paired with a modern sports fit. In just three years, Macade Golf has grown impressively from a small brand to making a name for itself in the golf world.
This growth is reflected in their customer base. The US, England and Canada are in the top 5 countries with the highest numbers of golf courses in the world. It’s no surprise to learn that 70% of Macade Golf's customers come from the countries mentioned above.
With the overseas expansion came new challenges, especially regarding handling logistics and customs. Macade Golf needed a more efficient way to handle international returns.
Before yayloh — A cumbersome international return process
Customers had to email the brand, who would then email back the return labels and customs invoice. Too many touchpoints. 🤯
With global expansion, customs clearance became a problem for the brand and its customers. With mostly non-EU customers (70%), manually creating customs invoices and return labels became very time-consuming for the team. As for the customers, it was also a complicated process.
The goal — Streamline international returns management
Fuelled by the brand’s international growth, Macade Golf understood that customs invoices and returns could not be handled manually anymore. After researching return management software, they downloaded yayloh from the Shopify App Store. They decided to go with yayloh because it’s the only solution that automates customs invoices for FedEx.
With yayloh — International returns are processed 3 times faster
Return label and customs invoice generation are fully automated thanks to yayloh’s integrations with FedEx and DHL. On the other hand, as a Shopify brand, Macade Golf also enjoys automated refunds directly from the yayloh back office.
Automated return label and customs invoice generation
Once a return form is completed, yayloh automatically sends an email to the customer, including the return label and customs invoice on behalf of Macade Golf. That way, the customer doesn’t have to wait for the Macade Golf team to process this manually, making the process seamless for all parties involved. 🥳
Refunds and store credits made easy
yayloh’s integration with Shopify allows the team to automatically send a refund or store credit to the customer from yayloh's back office. Offering store credit as an option allows the brand to retain 30% of its revenue.