Podcast

yaylive Ep.9: It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

Understatement is an underwear brand that empowers women

About yaylive, the loyalty podcast for DTC brands

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably. Retention is the holy grail of eCommerce growth these days and we are here to help you navigate this with concrete examples, practical advice while being inspired by great brand stories.

yaylive, the loyalty podcast for DTC brands is hosted by Sophie Aubard, CEO and co-founder of yayloh, a returns management platform for ecommerce.

Season 1, episode 9 - It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

In this episode of yaylive we sit down with Joakim and Emilie, founders of wowservice, a consulting firm centred on the service professions. We talk about how their years of experience in customer service have helped them coin a new way of referring to great customer experience: a wow customer service.

We also look closely at customer support and how to provide an authentic customer experience to turn customers into ambassadors. Emilie and Joakim explain how to build a customer service team, from hiring to training, what a wow customer service is, and how it can help turn customers into ambassadors.

Listen now:

Listen on other platforms:

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Save countless hours with yayloh

How it works

Related Content

blog thumbnail picture

How to reduce returns during Black Friday and Holidays season

Optimize your return process this holiday season with tailored return policies, automated fees, and data-driven insights to minimize Black Friday and seasonal returns while enhancing customer satisfaction.

blog thumbnail picture

Top 5 essentials for a high-performing online store

For a high-performing e-commerce store, retailers have to go further from their product to ensure their brand meets the high expectations of today's savvy customers.

blog thumbnail picture

House of Dagmar boosts customer engagement during the returns process with yayloh

House of Dagmar was looking for a return management platform that could carry the brand values and positioning and yayloh was able to cover that and much more.

Podcast

yaylive Ep.9: It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

Date:
Author:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

About yaylive, the loyalty podcast for DTC brands

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably. Retention is the holy grail of eCommerce growth these days and we are here to help you navigate this with concrete examples, practical advice while being inspired by great brand stories.

yaylive, the loyalty podcast for DTC brands is hosted by Sophie Aubard, CEO and co-founder of yayloh, a returns management platform for ecommerce.

Season 1, episode 9 - It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

In this episode of yaylive we sit down with Joakim and Emilie, founders of wowservice, a consulting firm centred on the service professions. We talk about how their years of experience in customer service have helped them coin a new way of referring to great customer experience: a wow customer service.

We also look closely at customer support and how to provide an authentic customer experience to turn customers into ambassadors. Emilie and Joakim explain how to build a customer service team, from hiring to training, what a wow customer service is, and how it can help turn customers into ambassadors.

Listen now:

Listen on other platforms:

Make a well-thought-out choice.

Ready to streamline your return process with yayloh?

Schedule a demo
one plan. TAILORED TO YOUR NEEDS.

Starting at $60 USD a month.

We want to provide you with the fairest offer possible based on your features and integrations needs. If you are a Shopify merchant, start now by downloading our app on the Shopify App Store.

See what yayloh can do for you

Tell us a little bit more about yourself and we will show you how yayloh can help you spend less time managing returns and generate more revenue with a customer centric return process.
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

By clicking “Book a call”, you agree to our Terms of Service and Privacy Policy.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
X