Les Petites Bombes partnered with yayloh to automate their return operations after migrating to Shopify. By integrating their ERP with yayloh using Shopify Returns API, they created a fully automated return process. Faster refunds, improved team efficiency, and a seamless post-purchase experience supports now their scalable growth across channels.
Scaling fashion from end-to-end
Founded in Marseille in 1999, Les Petites Bombes is a well-established French fashion brand known for its contemporary clothing, shoes, and accessories for women. With a strong presence across physical retail, a growing e-commerce site, and their own warehouse operations, Les Petites Bombes has built a vertically integrated retail model enabling them to control every stage of the customer journey.
To support their digital growth and simplify increasingly complex operations, Les Petites Bombes migrated their e-commerce platform to Shopify. This shift opened the door to modernise their wider infrastructure, including returns and logistics, which had become increasingly difficult to manage across multiple tools and teams.
To streamline and automate return operations, Les Petites Bombes partnered with yayloh, automating the workflows that connect their customer service, warehouse, and ERP systems.
As we were growing we decided to migrate to Shopify and implement a new ERP. The need for a more customer centric and automated return process became evident.
The need for automation
Before working with yayloh, Les Petites Bombes's return process was entirely manual. Customer service and warehouse teams worked in separate systems, which made tracking returns inefficient and refund approvals sluggish. There was no centralized way to manage return requests, and their existing ERP system lacked integration with Shopify, further limiting opportunities to automate operations.
With the brand continuing to grow, it became clear that modernizing the post-purchase experience was essential. Les Petites Bombes needed a solution that would not only improve customer satisfaction but also reduce the operational weight of handling returns. Following their move to Shopify, they decided to upgrade their ERP and integrate it with yayloh using Shopify Returns API, to enable deeper automation and tighter system integration—including return management.
Before yayloh, we were handling returns completely manually. It generated a lot of customer requests, tickets for our customer support team and we were frustrated not to deliver a great customer experience for that part of customer journey. Now, the return process feels smooth and professional, and that's reflected in out customer reviews.
Connecting the Dots
To address these challenges, Les Petites Bombes chose to implement yayloh’s return portal—a branded, self-service experience that allows customers to initiate returns online with ease. This gave the customer service team real-time visibility into return requests, streamlining communication and reducing unnecessary back-and-forth.
Since we implemented yayloh, the process is so much easier for our customer support team. The customer can initiate a return request directly in the return portal and we can follow-up on their requests really easily, proactively reach out to them. Sharing the tracking status with the customers also helped us decrease significantly the number of tickets to our support team.
yayloh also integrated with ERP using Shopify Returns API. When a return is initiated through yayloh, a return request is automatically created in Shopify. From there, Les Petites Bombes’s ERP reads the return request and generates an expected return in the WMS. Once the item is received and inspected by the warehouse, the approval status is updated in Shopify and then synced back to yayloh. This setup ensures that customer service teams have full visibility into return lifecycle without needing to switch between different tools. Refunds can then be approved manually or automated, depending on the case.
Once the return reaches our warehouse, they are already informed that a return is on the way, which makes the handling itself more straightforward. And once quality checked has passed we don’t have to check in their system anymore, everything is updated in yayloh, which makes our support team so much more efficient.
In addition, Les Petites Bombes leveraged yayloh’s rule engine to manage return-related fees. With configurable rules, Les Petites Bombes can automatically deduct return fees when certain conditions are met—protecting profitability while ensuring that return policies remain fair and transparent for customers.
Having flexible control over return fees has helped us strike a balance between profitability and great service. If something is wrong with the product, the customer would submit a claim and yayloh would not deduct any return fee. Instead, if it is a standard return we would automatically deduct return fees.
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Driving efficiency with yayloh
By implementing yayloh, Les Petites Bombes has transformed what was once a fragmented and manual returns process into a fully connected, automated workflow.
The integration between yayloh, Shopify, and their ERP system allows return data to flow seamlessly across platforms—empowering teams with real-time visibility into return and inspection statuses, reducing operational effort, and accelerating refund processing.
What was once a bottleneck has become a streamlined, scalable operation that supports both digital and physical retail growth. With yayloh’s rule engine, Les Petites Bombes has also introduced smart automation to manage return-related fees, helping control costs without compromising on customer satisfaction.
Beyond efficiency, the impact is brand wide: customer service cases resolves faster, shoppers enjoy the smoother return journey, and finance and warehouse team saves time with automation. Together, these improvements help Les Petites Bombes, scale, cut costs, and turn returns into a positive brand experience.
As the brand continues to expand, yayloh remains a trusted partner in driving operational efficiency and customer-centric innovation. Together, they’ve built a return experience that is not only efficient and cost-effective but also future-proof—laying the foundation for long-term success in a fast-evolving retail landscape.
