Podcast

yaylive Ep.15: Human touch or chatbot automation, an e-commerce dilemma, with Henrik Fabrin, CEO of Certainly

Understatement is an underwear brand that empowers women

About yaylive, the loyalty podcast for DTC brands

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably. Retention is the holy grail of eCommerce growth these days and we are here to help you navigate this with concrete examples, practical advice while being inspired by great brand stories.

yaylive, the loyalty podcast for DTC brands is hosted by Sophie Aubard, CEO and co-founder of yayloh, a returns management platform for ecommerce.

Season 2, episode 5 - Human touch or chatbot automation, an e-commerce dilemma

Episode 5 of Season 2 welcomes Henrik Fabrin, CEO and Co-Founder of Certainly, a conversational AI for digital commerce that helps brands sell better by helping their customers through the customer journey.

Henrik is an AI specialist and a popular keynote speaker on a national and worldwide scale, where he provides his expertise and thoughts on the most recent developments and best practices in ecom and AI. Further than speaking at conferences, his expertise and knowledge are helpful in politics; Henrik is an adviser to the Danish government on AI and digitisation.

In this episode, we will dive deep into the world of chatbots and the impact they can have on a business. To tie it back to the main topic of this podcast, loyalty, we will discuss the impact of conversational AI on brand experience and customer loyalty.

Listen now:

Listen on other platforms:

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Save countless hours with yayloh

How it works

Related Content

blog thumbnail picture

yaylive Ep.17: Creating a winning content strategy for your DTC brand with Antoine Goret, CMO at Crisp Chat

Episode 17 of yaylive welcomes Antoine Goret, CMO at Crisp Chat to learn how to craft a winning content strategy for your brand that builds brand trust and drives sales.

blog thumbnail picture

yaylive Ep.2: Power growth with the right payment solution with Benjamin Lang from Mollie

The second episode welcomes Benjamin, Country Manager France at Mollie, a checkout solution that helps companies scale through effortless payment methods.

blog thumbnail picture

7 strategies for more efficient returns management for cosmetic brands

Returns add an extra layer of complication for e-commerce cosmetic brands. Learn how cosmetic brands can minimise returns, save money, and boost customer loyalty with 7 easy to implement strategies.

Podcast

yaylive Ep.15: Human touch or chatbot automation, an e-commerce dilemma, with Henrik Fabrin, CEO of Certainly

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

About yaylive, the loyalty podcast for DTC brands

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably. Retention is the holy grail of eCommerce growth these days and we are here to help you navigate this with concrete examples, practical advice while being inspired by great brand stories.

yaylive, the loyalty podcast for DTC brands is hosted by Sophie Aubard, CEO and co-founder of yayloh, a returns management platform for ecommerce.

Season 2, episode 5 - Human touch or chatbot automation, an e-commerce dilemma

Episode 5 of Season 2 welcomes Henrik Fabrin, CEO and Co-Founder of Certainly, a conversational AI for digital commerce that helps brands sell better by helping their customers through the customer journey.

Henrik is an AI specialist and a popular keynote speaker on a national and worldwide scale, where he provides his expertise and thoughts on the most recent developments and best practices in ecom and AI. Further than speaking at conferences, his expertise and knowledge are helpful in politics; Henrik is an adviser to the Danish government on AI and digitisation.

In this episode, we will dive deep into the world of chatbots and the impact they can have on a business. To tie it back to the main topic of this podcast, loyalty, we will discuss the impact of conversational AI on brand experience and customer loyalty.

Listen now:

Listen on other platforms:

one plan. TAILORED TO YOUR NEEDS.

Starting at $60 USD a month.

We want to provide you with the fairest offer possible based on your features and integrations needs. If you are a Shopify merchant, start now by downloading our app on the Shopify App Store.

See what yayloh can do for you

Tell us a little bit more about yourself and we will show you how yayloh can help you spend less time managing returns and generate more revenue with a customer centric return process.
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

By clicking “Book a call”, you agree to our Terms of Service and Privacy Policy.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
X