Case Studies

ANJA boosts customer support performance by digitising the returns process with yayloh

Understatement is an underwear brand that empowers women

yayloh helps ANJA deliver a top-notch return experience to its customers by automating the return process

Get to know ANJA

ANJA Paris is a feminine swimwear brand. It was created in 2017 by Alexandra Thiltgès, out of a woman's observation that "finding good-quality, affordable swimsuits with refined colours and cuts is a real challenge". In addition to swimwear, ANJA's product portfolio includes L'Eau d'ANJA, an olfactory signature made from quality natural ingredients and some organic materials.

ANJA set up its online store in collaboration with Agence PM, a Shopify agency specialising in DTC brands. Like many, the brand started handling returns manually, but the need to automate the return process became inevitable as ANJA began to grow and sell internationally.

Before yayloh — Manual returns were holding the growth.

Unfortunately, with higher sales comes higher returns, so a few complications in managing logistics were identified. The manual return process prompted human-caused errors and prevented the brand from engaging with its customers. On top of that, it became cumbersome and slow, leaving the team without any control over their returns.

Inefficiencies in handling returns can lead to unhappy customers, consequently increasing churn and decreasing customer loyalty.

A manual return process was putting the breaks on our international growth. Agence PM, our Shopify Agency, recommended yayloh as a customer-centric return platform with a really good Shopify integration. It was a no brainer.

Lucie Hanon
Head of Growth at ANJA Paris

ANJA customers were filling out return paper forms, meaning their 3PL reported return reasons manually. The process was time-consuming, and the return data quality was poor. To automate the return process while delivering a smooth return experience to its customers, ANJA partnered with the yayloh return management platform.

The Goal — A returns process that boosts productivity and drives loyalty

For ANJA, its partnership with yayloh was straightforward: to simplify and automate the returns management system,m thereby boosting the productivity of its staff and increasing customer loyalty.

With yayloh — Faster, easier and fully automated returns with yayloh

ANJA's partnership with yayloh aims to automate its return process to help the brand grow internationally whilst delivering a top-notch customer experience.

Performance and productivity boost

With yayloh’s ticketing system, the customer service team is able to engage with customers when needed, based on the comments received.

With yayloh, we gain access to a return management platform that streamlines operations, saving our team hours of manual work.

Lucie Hanon
Head of Growth at ANJA Paris

Gather data to reduce the return rate

Additionally, ANJA can collect data on why return reasons in an engaging manner during the return process. According to customers’ feedback on the yayloh dashboard, the brand can improve customer experience by adjusting the sizing guide, product pictures and description.

The tool also gathers and analyses return reasons to quickly help us spot problems on our products and make the necessary adjustments based directly on customer feedback. The data analytics tool is a great feature to reduce the return rate.

Lucie Hanon
Head of Growth at ANJA Paris

A self-service return process

With a digital return process, customers have the upper hand; they can submit the return request at their own pace and be updated on the return status along the way. On top of being in control, the return process is fully branded, allowing them to continue engaging with the brand at all times, building loyalty and boosting retention.

ANJA's Return tracking page powered by yayloh

Your brand is present at all times during the return process, which reassures our customers and keeps them in touch with us and our products at all times. The process is very intuitive and the design of the platform is beautiful.

Lucie Hanon
Head of Growth at ANJA Paris

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Save countless hours with yayloh

How it works

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Case Studies

ANJA boosts customer support performance by digitising the returns process with yayloh

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yayloh helps ANJA deliver a top-notch return experience to its customers by automating the return process

Get to know ANJA

ANJA Paris is a feminine swimwear brand. It was created in 2017 by Alexandra Thiltgès, out of a woman's observation that "finding good-quality, affordable swimsuits with refined colours and cuts is a real challenge". In addition to swimwear, ANJA's product portfolio includes L'Eau d'ANJA, an olfactory signature made from quality natural ingredients and some organic materials.

ANJA set up its online store in collaboration with Agence PM, a Shopify agency specialising in DTC brands. Like many, the brand started handling returns manually, but the need to automate the return process became inevitable as ANJA began to grow and sell internationally.

Before yayloh — Manual returns were holding the growth.

Unfortunately, with higher sales comes higher returns, so a few complications in managing logistics were identified. The manual return process prompted human-caused errors and prevented the brand from engaging with its customers. On top of that, it became cumbersome and slow, leaving the team without any control over their returns.

Inefficiencies in handling returns can lead to unhappy customers, consequently increasing churn and decreasing customer loyalty.

A manual return process was putting the breaks on our international growth. Agence PM, our Shopify Agency, recommended yayloh as a customer-centric return platform with a really good Shopify integration. It was a no brainer.

Lucie Hanon
Head of Growth at ANJA Paris

ANJA customers were filling out return paper forms, meaning their 3PL reported return reasons manually. The process was time-consuming, and the return data quality was poor. To automate the return process while delivering a smooth return experience to its customers, ANJA partnered with the yayloh return management platform.

The Goal — A returns process that boosts productivity and drives loyalty

For ANJA, its partnership with yayloh was straightforward: to simplify and automate the returns management system,m thereby boosting the productivity of its staff and increasing customer loyalty.

With yayloh — Faster, easier and fully automated returns with yayloh

ANJA's partnership with yayloh aims to automate its return process to help the brand grow internationally whilst delivering a top-notch customer experience.

Performance and productivity boost

With yayloh’s ticketing system, the customer service team is able to engage with customers when needed, based on the comments received.

With yayloh, we gain access to a return management platform that streamlines operations, saving our team hours of manual work.

Lucie Hanon
Head of Growth at ANJA Paris

Gather data to reduce the return rate

Additionally, ANJA can collect data on why return reasons in an engaging manner during the return process. According to customers’ feedback on the yayloh dashboard, the brand can improve customer experience by adjusting the sizing guide, product pictures and description.

The tool also gathers and analyses return reasons to quickly help us spot problems on our products and make the necessary adjustments based directly on customer feedback. The data analytics tool is a great feature to reduce the return rate.

Lucie Hanon
Head of Growth at ANJA Paris

A self-service return process

With a digital return process, customers have the upper hand; they can submit the return request at their own pace and be updated on the return status along the way. On top of being in control, the return process is fully branded, allowing them to continue engaging with the brand at all times, building loyalty and boosting retention.

ANJA's Return tracking page powered by yayloh

Your brand is present at all times during the return process, which reassures our customers and keeps them in touch with us and our products at all times. The process is very intuitive and the design of the platform is beautiful.

Lucie Hanon
Head of Growth at ANJA Paris
3x times faster
processing refunds
50% less
return-related CS tickets

Level up customer experience by automating returns

ANJA’s partnership with yayloh has supported the brand’s international growth through a more innovative and effective return process. This has helped ANJA staff refocus their energy on other tasks supporting growth and boosting productivity. By leveraging return data through customer insights, the return rate has decreased. On top of that, a fully branded return process has also helped ANJA to better engage with its customers and build loyalty and retention.

REDUCE YOUR RETURN RATES WITH yayloh
one plan. TAILORED TO YOUR NEEDS.

Starting at $60 USD a month.

We want to provide you with the fairest offer possible based on your features and integrations needs. If you are a Shopify merchant, start now by downloading our app on the Shopify App Store.

See what yayloh can do for you

Tell us a little bit more about yourself and we will show you how yayloh can help you spend less time managing returns and generate more revenue with a customer centric return process.
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

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