Case Studies

Ron Dorff increases 20% of exchange rate processing returns with yayloh

Understatement is an underwear brand that empowers women

Get to know Ron Dorff

Ron Dorff is a French-Swedish brand founded in 2012. The brand stands out in menswear through a blend of Swedish functionality and French style, emphazising simplicity, functionality, and a touch of sexiness. In pursuit of their objectives for continued growth, the introduction of fragrances, and global expansion, they needed to choose a long-term partner for their return management solution.

Addressing Return Challenges

Dealing with an increased volume of returns, the lack of automation started to become a big issue for the team. A basic returns portal was in place, but refunds were manually processed in Shopify, and return labels were created manually. This manual approach extended to customer service handling exchange orders, leading to time loss and numerous emails with clients.

Streamlining Operations with yayloh

yayloh's smooth return experience empowers Ron Dorff's customers to initiate returns anytime, anywhere. This flexibility allows them to choose between a refund, store credit, or an exchange.

yayloh is a great tool for managing returns. At Ron Dorff, we love having a customizable portal that is simple and intuitive to use for us and our customers, who can request a return and receive the label and clear instructions in seconds.

Florencia Nery
Customer Care Manager

yayloh’s return management system has fully automated the entire process of handling returns. This includes the automated generation of return labels, processing refunds automatically, including automated deduction of return fee based on return type and market, and facilitating automated exchanges directly through the return portal.

Customers can engage with the Ron Dorff brand through our exclusive feedback system, enhancing their connection with the brand. The journey back was completely customized to align perfectly with Ron Dorff's brand image.

Our customers also love how easy it is to request an exchange through yayloh and check the availability of our items. Our retention rate has also improved with this automation. We really appreciate how the yayloh team is always available and ready to help us, our partnership has given us great results.

Florencia Nery
Customer Care Manager

Ron Dorff's Return tracking page powered by yayloh

Customers can now select the product for an exchange, with yayloh seamlessly placing the new order in Shopify. This end-to-end automation has greatly optimized the efficiency of the return process, providing a smoother and more convenient experience for both the team and customers alike.

This transformation, led by Ron Dorff, has propelled the company towards enhanced efficiency in customer service and warehousing, ultimately boosting its retention rate.

yayloh assisted them in simplifying the return process for everyone, resulting in a significant reduction in workload for both staff and clients, and streamlining the intricate return procedures.

yayloh helps us understand and analyze our return reasons to provide accurate feedback to our production team and improve our products.

Florencia Nery
Customer Care Manager

With yayloh Ron Dorff witnessed:

  • 20 hours saved a month for customer support team
  • 30% less return-related customer support tickets.
  • A +20% increase of exchange rate

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Save countless hours with yayloh

How it works

Related Content

blog thumbnail picture

How to write a good return policy

A good return policy page is an great business tool that builds loyalty and trust, and boosts team efficiency.

blog thumbnail picture

7 steps to streamline your returns process

Struggling with your returns process? Increase customer loyalty and learn how to streamline your returns process with these 7 steps.

blog thumbnail picture

yaylive Ep.17: Creating a winning content strategy for your DTC brand with Antoine Goret, CMO at Crisp Chat

Episode 17 of yaylive welcomes Antoine Goret, CMO at Crisp Chat to learn how to craft a winning content strategy for your brand that builds brand trust and drives sales.

Case Studies

Ron Dorff increases 20% of exchange rate processing returns with yayloh

Industry:
Fashion
CMS Platform:
Integrations:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Get to know Ron Dorff

Ron Dorff is a French-Swedish brand founded in 2012. The brand stands out in menswear through a blend of Swedish functionality and French style, emphazising simplicity, functionality, and a touch of sexiness. In pursuit of their objectives for continued growth, the introduction of fragrances, and global expansion, they needed to choose a long-term partner for their return management solution.

Addressing Return Challenges

Dealing with an increased volume of returns, the lack of automation started to become a big issue for the team. A basic returns portal was in place, but refunds were manually processed in Shopify, and return labels were created manually. This manual approach extended to customer service handling exchange orders, leading to time loss and numerous emails with clients.

Streamlining Operations with yayloh

yayloh's smooth return experience empowers Ron Dorff's customers to initiate returns anytime, anywhere. This flexibility allows them to choose between a refund, store credit, or an exchange.

yayloh is a great tool for managing returns. At Ron Dorff, we love having a customizable portal that is simple and intuitive to use for us and our customers, who can request a return and receive the label and clear instructions in seconds.

Florencia Nery
Customer Care Manager

yayloh’s return management system has fully automated the entire process of handling returns. This includes the automated generation of return labels, processing refunds automatically, including automated deduction of return fee based on return type and market, and facilitating automated exchanges directly through the return portal.

Customers can engage with the Ron Dorff brand through our exclusive feedback system, enhancing their connection with the brand. The journey back was completely customized to align perfectly with Ron Dorff's brand image.

Our customers also love how easy it is to request an exchange through yayloh and check the availability of our items. Our retention rate has also improved with this automation. We really appreciate how the yayloh team is always available and ready to help us, our partnership has given us great results.

Florencia Nery
Customer Care Manager

Ron Dorff's Return tracking page powered by yayloh

Customers can now select the product for an exchange, with yayloh seamlessly placing the new order in Shopify. This end-to-end automation has greatly optimized the efficiency of the return process, providing a smoother and more convenient experience for both the team and customers alike.

This transformation, led by Ron Dorff, has propelled the company towards enhanced efficiency in customer service and warehousing, ultimately boosting its retention rate.

yayloh assisted them in simplifying the return process for everyone, resulting in a significant reduction in workload for both staff and clients, and streamlining the intricate return procedures.

yayloh helps us understand and analyze our return reasons to provide accurate feedback to our production team and improve our products.

Florencia Nery
Customer Care Manager

With yayloh Ron Dorff witnessed:

  • 20 hours saved a month for customer support team
  • 30% less return-related customer support tickets.
  • A +20% increase of exchange rate
5
less hours a week of customer service processing returns
30%
less customer service tickets for returns
+20%
increase of exchange rate

Like Ron Dorff, improve customer satisfaction, streamline return management, and increase operational efficiency right now.

Automate and transform your returns process with yayloh
one plan. TAILORED TO YOUR NEEDS.

Starting at $60 USD a month.

We want to provide you with the fairest offer possible based on your features and integrations needs. If you are a Shopify merchant, start now by downloading our app on the Shopify App Store.

See what yayloh can do for you

Tell us a little bit more about yourself and we will show you how yayloh can help you spend less time managing returns and generate more revenue with a customer centric return process.
Audit of your current return process
Identify bottlenecks & automation potential
Explore areas for CX improvement
Return policy and return rate analysis
Discover yayloh and see if it could help you

With automation, our team saves countless hours, and our customers have a much more enjoyable experience.

Peder Gulliksson

eCom Manager, Macade Golf

3x

times faster processing returns

By clicking “Book a call”, you agree to our Terms of Service and Privacy Policy.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
X