Get to know Ron Dorff
Ron Dorff is a French-Swedish brand founded in 2012. The brand stands out in menswear through a blend of Swedish functionality and French style, emphazising simplicity, functionality, and a touch of sexiness. In pursuit of their objectives for continued growth, the introduction of fragrances, and global expansion, they needed to choose a long-term partner for their return management solution.
Addressing Return Challenges
Dealing with an increased volume of returns, the lack of automation started to become a big issue for the team. A basic returns portal was in place, but refunds were manually processed in Shopify, and return labels were created manually. This manual approach extended to customer service handling exchange orders, leading to time loss and numerous emails with clients.
Streamlining Operations with yayloh
yayloh's smooth return experience empowers Ron Dorff's customers to initiate returns anytime, anywhere. This flexibility allows them to choose between a refund, store credit, or an exchange.
yayloh is a great tool for managing returns. At Ron Dorff, we love having a customizable portal that is simple and intuitive to use for us and our customers, who can request a return and receive the label and clear instructions in seconds.
yayloh’s return management system has fully automated the entire process of handling returns. This includes the automated generation of return labels, processing refunds automatically, including automated deduction of return fee based on return type and market, and facilitating automated exchanges directly through the return portal.
Customers can engage with the Ron Dorff brand through our exclusive feedback system, enhancing their connection with the brand. The journey back was completely customized to align perfectly with Ron Dorff's brand image.
Our customers also love how easy it is to request an exchange through yayloh and check the availability of our items. Our retention rate has also improved with this automation. We really appreciate how the yayloh team is always available and ready to help us, our partnership has given us great results.
Customers can now select the product for an exchange, with yayloh seamlessly placing the new order in Shopify. This end-to-end automation has greatly optimized the efficiency of the return process, providing a smoother and more convenient experience for both the team and customers alike.
This transformation, led by Ron Dorff, has propelled the company towards enhanced efficiency in customer service and warehousing, ultimately boosting its retention rate.
yayloh assisted them in simplifying the return process for everyone, resulting in a significant reduction in workload for both staff and clients, and streamlining the intricate return procedures.
yayloh helps us understand and analyze our return reasons to provide accurate feedback to our production team and improve our products.
With yayloh Ron Dorff witnessed:
- 20 hours saved a month for customer support team
- 30% less return-related customer support tickets.
- A +20% increase of exchange rate
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