Articles

2021 yayloh Recap. The year of big things.

Understatement is an underwear brand that empowers women

Christmas is behind us, and we have officially stepped into 2022. Now begins the awkward first weeks of the year where you still write 2021 on the date and do your best to keep your new year’s resolutions. We’ve all been there.

We’re not here for any of that, though; we’re here to take a look back on 2021 and share a little sneak peek at what’s in store for 2022. Let’s get to it!

yayloh is the loyalty-first return management platform that automates the return flow for your customer service team. It grants your customers a fully digital, branded and fuss-free return experience to your customers. It’s a plug&play solution that integrates with your CMS to boost team performance and drive long term customer loyalty with a top-notch customer and brand experience.

Let’s see what happened at yayloh in 2021

We lived pretty cool moments in 2021 at yayloh, but we’re going to highlight the most relevant ones below.

yayloh turned two years old in 2021

We end 2021, adding a year to yayloh’s history. We’re delighted and proud to have turned two years old and thrilled to see what year 3 has in-store for yayloh. We’ll work to bring more features, integrations and configurations to make merchants’ (and customers’) post-purchase journey smoother, easier and more enjoyable.

yayloh app is live on the Shopify App Store

It’s probably the most significant achievement this year: yayloh is live on the Shopify App Store! With this plug&play integration, we’re ready to help Shopify merchants automate their brand’s return process and win customer loyalty with a fully digital and branded return process.

We have a new and shiny website

yayloh.com was revamped in October to the website that you see live now. With much more tech and SaaS feeling, the new website presents yayloh’s solution for eCommerce merchants and the positive impact for long-term customer loyalty. At the same time, the website aims to be a library of content to keep merchants worldwide updated and educated on all things e-commerce.

We onboarded trailblazing new customers and opened a new market, Germany

We are proud to currently help amazing leading brands like House of Dagmar, Holzweiler or Balibaris to digitise their return process, empower their customer service team and lower their return rate. This results in a positive financial and environmental impact, increased team performance and happier customers. We also did our first steps in one of the biggest e-commerce markets in Europe, Germany.

We released an integration with Zendesk

Zendesk is one of the leading helpdesk centres in the market, and we’re thrilled to collaborate with them to make customer service even smoother. With this new integration, yayloh merchants can create tickets on Zendesk directly from their yayloh dashboard. This will help retailers reach out to customers who need attention and centralise all customer interactions in one place to level up personalisation.

We grew our team to 8 yayloh warriors. 🤺

Our team of 8 consists of 7 different nationalities. You could say we’re pretty diverse for such a small team; we’re proud of that, and we make sure to make it count. We value opinions and feedback to continue evolving individually, and most importantly, as a team.

As the year comes to an end and we look back to everything we have achieved at yayloh, there are many reasons to be proud, even though we always want to achieve more. We’re happy to work with amazing brands, be supported by world-class investors, and contribute to making eCommerce better for customers and the environment.

Let’s do this, 2022 💪🎉

"yayloh return management platform streamlines operations, saving our team hours of manual work."

Lucie Hanon

Head of Growth, ANJA Paris

Find a plan that works for your brand

Check Pricing

Related articles

blog thumbnail picture

GRANDPA reduces customer return rate by 63% with yayloh

yayloh return management software helps Grandpa streamline customer service processes and reduce returns.

blog thumbnail picture

5 New Year’s Resolutions For Retailers

This is a New year, new me kind of thing. To help retailers tackle the new year we have crafted a list of 5 New Years’ Resolutions (retail edition).

blog thumbnail picture

Ysé saves 60h/month managing returns with yayloh

Ysé partners with yayloh to deliver a top-notch return experience to its customers while putting returns on auto-pilot.