First off, let’s give Easycom credit for increasing awareness around returns and how much these can affect online retail profitability and sustainability. Secondly, evaluating both return management softwares, yayloh and Easycom, is the right thing to do to shine with the smoothest return process. Let's find out which one is the best return management platform for your business.
Let's find out
Since the very beginning, Easycom has had a strong focus on profitability and how to improve the financial performance of online retailers. One of their main products is the Profitability Control Tower, a profitability calculator to help control your brand’s finances.
Instead, at yayloh, we built our product to improve customer experience, which we believe is the best driver to achieve profitability. We help you own your brand after purchase, develop a direct relationship with your customers, and make your customers experience memorable and distinctive. This also helps you gather the necessary feedback to reduce your returns, process refunds faster, increase customers' satisfaction and, as a consequence, drive long-term loyalty and profitability.
Easycom was founded 6 years ago by a team with backgrounds in Logistics and IT in Enterprise businesses like H&M. Their solution has evolved to meet the market’s needs, but it’s obviously hard to have one size fits all. Easycom’s main area of expertise continues to be providing a software solution to help enterprise companies minimize costs related to returns. Their integration time can vary, depending on features request, and has sometimes taken up to 6 months.
yayloh has built and launched a return management software listening closely to new market trends instead, far from the enterprise world and the CFO office. We collaborated with ecommerce and operation teams at strong DTC brands like Eytys or Understatement to develop our solution. As we are young and agile, our development speed has allowed us to compete with existing solutions in less than a year. Last but not least, our solution is plug&play and can be live in a couple of weeks.
With 7 different nationalities and multiple mother tongues, yayloh strives to be as international as its team.
We currently work with Sweden-based brands that sell internationally, like Eytys and Grandpa, and French brands growing fast outside their home country, Ysé and Caval. In addition, we recently partnered with Norwegian brands, entered Germany, and aim to expand to other European countries this year.
When developing our product, we make sure we will never be a break in your business to expand to other markets. This will allow us to be best equipped to support our customer’s growth internationally.
When looking at different solutions, our best advice is to question which of the features offered would be available once you open new warehouses, like in the USA or Germany, for example. If the solution offers exchanges, would it be supported by all your warehouses WMS?
We build yayloh to help brands reduce returns and deliver an outstanding post-purchase experience to boost customer loyalty, no matter the size.
Solopreneur, small brand or international DTC brand; there’s room for everyone at yayloh. Our onboarding is 100% free and tailored to your needs.
Following our hassle-free motto, yayloh aims to have a transparent and fair price. We don't penalise you for growing; in fact, we’re here to help you do so.
We set the best plan together from the beginning, and we make sure you can grow with it for a good while so we don’t backlash if you grow. Sky’s the limit.
We don’t charge for onboarding or integration — unless there is some customization, which we usually manage to avoid together to make the process smoother. Customer experience is a big deal to us; we will always do what’s in our power to make your partnership with us a great one.
If you’re running an enterprise company and your main objective is to reduce returns and returns costs, Easycom will certainly better answer your needs.
On the other hand, if you’re a fast-growing DTC brand looking to improve team productivity and efficiently deliver a top-class digital return experience to boost profitability and customer loyalty, yayloh is the return management software you’re looking for.
A smarter return process saves time, money, and is better for the planet.
Get in touchyayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks.
Wendy Alexandre
Head of CX, Ysé
saved on return handling a month
With yayloh, customer support has halved the time spent on returns. The integration with Gorgias is also a big time-saver for the team
Nesrine Dridi
CS Manager, Balibaris
less time spent on returns
Partnering with yayloh allowed us to have a more direct and controlled channel of communication with our customers.
Joerg Koch
Founder, 032c
Less complain messages on IG
With the customer feedback collected by yayloh, we can change product descriptions to decrease returns.
John Wennerberg
Chief Digital Officer, Grandpa
Return rate reduction