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Which is the best return management platform for your business, yayloh or SendCloud?

Choosing the most suitable return management platform for your business doesn’t have to be complicated. It is all about understanding which solution has the right features to help your brand excel at the post-purchase experience. SendCloud is an all-around shipping platform that connects e-commerce platforms and carriers. yayloh, on the other hand, focuses on return management and delivering a top-notch customer experience during the post-purchase journey.

Let's find out
01

yayloh is the returns expert

SendCloud’s primary mission is to make shipping as easy as possible for e-commerce stores. To complement this offering, they developed a return management platform as an add-on.

In contrast, yayloh puts return management at the centre. We developed yayloh in collaboration with the eCommerce and operations team of strong DTC brands like Eytys or Ysé, which allows us to be on top of the market’s demands.

02

yayloh helps improve the customer experience

SendCloud is a solution that helps enterprises and marketplaces have the correct shipment tracking tools to offer their customers a smooth delivery experience.

yayloh, with its customer-centric thought process, aims to improve customer experience through every touch-point of the post-purchase journey. We help you own your brand after purchase, develop a direct relationship with your customers and make their experience memorable and distinctive.

yayloh also enables you to gather the necessary feedback to reduce returns, process refunds faster, increase customers satisfaction and, as a consequence, drive long-term loyalty and profitability.

03

Regardless of your size, yayloh will help you

Our experience in retail made us realise how painful returns and the whole post-purchase experience can be for a brand, regardless of its size. We build yayloh to help brands manage returns more efficiently, reduce returns and deliver an outstanding post-purchase experience to boost customer loyalty.

Whether you are a solopreneur, a small company, or a multinational DTC brand, yayloh will support you. Our onboarding process is entirely free and tailored to your requirements.

04

yayloh pricing is transparent and fair

Following our hassle-free philosophy, yayloh aims to have a transparent and fair price. We don't penalise you for growing; in fact, we’re here to support you doing so.

We have built three different pricing plans, plus a customisable one, to meet and help stores of all sizes and make sure businesses like yours can grow with it for a good while, so we don’t backlash if you succeed.

We don't charge for onboarding or integration unless there is any customisation, which we usually avoid so that the process goes as smooth as possible. Customer experience is key to us, and we will always do all in our ability to make your collaboration with us a positive one.

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05

yayloh focuses on Direct to Customer brands

SendCloud’s solution is focused on enterprise and marketplaces, with customers like LedStore and The Duke. The platform allows retailers to have full control of all deliveries and offers customers a fuss-free shipping experience.

On the other hand, yayloh focuses in fast-growing DTC brands looking to step up their post-purchase game with a plug and play return management platform. We help you own your brand after purchase and develop a direct relationship with your customers by making their experience memorable and distinctive.

yayloh also enables you to gather the necessary feedback to reduce your returns, process refunds faster, increase customers satisfaction and, as a consequence, drive long-term loyalty and profitability.

So, which is the best return management software for your business?

If you are looking for a solution that is mainly centred on the shipping process for enterprises and marketplaces, SendCloud will certainly better answer your needs.

On the other hand, if you’re a fast-growing DTC brand searching for a return expert, yayloh is the best choice. The return management software will help you deliver a top-class digital return experience, improve team productivity, boost profitability and customer loyalty.

These brands are already getting results, when will you?

A smarter return process saves time, money, and is better for the planet.

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“yayloh allows us to handle all returns extremely quickly and smoothly by automating all manual tasks."

Wendy Alexandre

Head of CX, Ysé                       

60h

saved on return handling a month

"yayloh has helped decrease incoming return status calls as customers can track the status in real-time."

Fredrika Häyry

CX Manager, Understatement

80%

less customer calls

"yayloh enables us to deliver a best-in-class post-purchase experience with a beautifully-branded digital return."

Louise Reznik

eCommerce Manager, Eytys

4.8/5

Customer satistaction

"With the customer feedback collected by yayloh, we can change product descriptions to decrease returns."

John Wennerberg

Chief Digital Officer, Grandpa

37%

Return rate reduction