yayloh integrates with Ongoing WMS to speed up warehouse operations and processes.
Speed up warehouse processes
The main goal of the integration with Ongoing is to help the warehouse staff and customer support team save time. The integration syncs both platforms to make inspection status updates available for all teams. This way, customer support can attend to return-related tickets faster and without the need to contact the warehouse, not switch platforms.
Automate Return Label Generation
No more sending emails to each customer or adding shipping labels to all orders. Save hundreds of hours by automatically generating return shipping labels to avoid pre-printing or go paperless with QR codes.
Preserve brand identity
Return status update emails from carrier companies aren't museum material, and they could damage your brand in the long run. Ensuring your customers are connected with your brand during the return process is essential for trust and retention. With yayloh, you can customise return confirmation emails and offer a branded return tracking page for your customers to track their return live and stay connected to your brand's atmosphere.
All return operations and information automatically updates across both platforms to smoothen the return process and allow for better team collaboration.
Based on your brand’s return policy, you can use yayloh return management platform to process all returns, exchanges, claims and warranty requests sent by your customers.
If Shopify is your master of stock, yayloh streamlines the process by allowing restock of all returned items while processing the refund/store credit. Time-saving at its best!
If you’re a Shopify Plus merchant or you have multiple Shopify Stores yayloh platform will sync with each store separately, offer an individual return process per Shopify Store but a single back office access for more convenience!
Boost customer loyalty and simplify exchanges by allowing your customers to choose their desired return option. The integration with yayloh allows sending store credit and gift cards directly from the return management platform.
A joyful digital return experience for your customers . No more paper, no frantic emails, no stress
Boost customer support performance with a collaborative return ticketing system
Automate shipping label generation, multiple carriers can be used depending on the market
Allow customers to sit back and relax with a return tracking page and SMS notifications
Receive real-time updates on warehouse inspection status, avoiding back and forth emails
Collect all return data provided by customers in a structured way and use it to reduce returns
Increase retention by giving your customers more return options to stay connected to your brand.
Increase customer loyalty by offering your customers the flexibility of returning online orders in-store.